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Bilingual Customer Success Advisor
Bilingual Customer Success AdvisorVirtualVocations • Charlotte, North Carolina, United States
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Bilingual Customer Success Advisor

Bilingual Customer Success Advisor

VirtualVocations • Charlotte, North Carolina, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Success Retention Advisor (Bilingual English / Spanish).

Key Responsibilities

Proactively engage with customers to enhance their experience and prevent churn

Identify upselling and cross-selling opportunities while managing customer relationships

Provide product support and manage payment issues, including account reactivations

Required Qualifications

Proven experience in customer success, retention / reactivation, or sales roles

Experience with CRM software such as Salesforce and Google Suite

Fluency or native proficiency in Spanish

Demonstrated success in organization and time management

Ability to build strong, long-term relationships with B2B clients

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Customer Advisor • Charlotte, North Carolina, United States

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