Customer Engagement Specialist

A company is looking for a Customer Engagement Specialist - Work from Home.

Key Responsibilities

Support Care Services staff by answering questions and providing coaching and feedback

Review consumer inquiries and feedback to improve service and capture data

Manage specialized consumer support activities via websites

Required Qualifications

High school diploma or GED equivalent

At least 1 year of experience in a contact center environment

Willingness to provide outstanding consumer service

Excellent technical skills, including proficiency in Microsoft Office applications

Ability to work in a fast-paced environment and manage changing conditions