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Application Support Analyst
Application Support AnalystCompuGroup Medical • West Columbia, SC, United States
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Application Support Analyst

Application Support Analyst

CompuGroup Medical • West Columbia, SC, United States
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  • [job_card.full_time]
[job_card.job_description]
  • .Application Support Analyst page is loaded## Application Support Analystlocations : Columbia | 1711 West Worley Sttime type : Full timeposted on : Posted 30+ Days Agojob requisition id : JR106479
  • Create the future of e-health together with us by becoming an Application Support Analyst
  • At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.
  • Your Contribution :
  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
  • Learns core task set for all features of assigned CGM software products and passes applicable exams.
  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
  • Your Qualification :
  • Must be available between the hours of 8AM 8PM EST Monday through Friday.
  • Minimum of 1 year customer service experience.
  • Knowledge of Practice Management (PM), medical terminology / medical office workflow, medical billing or insurance and experience providing technical hands-on support.
  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
  • Ability to independently perform research using resources such as the internet and procedure manuals.
  • What you can expect from us :
  • Purpose
  • : Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
  • Equal Opportunity Employer :
  • At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities
  • : We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security
  • : We offer a secure workplace in a crisis-proof market.
  • All-round benefits package
  • : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment
  • : Modern workplaces, flexible working hours, hybrid work options and much more.
  • We create the future of e-health.
  • Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-healtha revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.locations : Columbia | 1711 West Worley Sttime type : Full timeposted on : Posted 30+ Days Ago
  • #J-18808-Ljbffr

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