CX Learning & Development Program LeadSimpliSafe • Richmond, VA
CX Learning & Development Program Lead
SimpliSafe • Richmond, VA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years in learning and development, training, or a related field, with a proven ability to implement effective training programs and lead teams. Content Coordination Expertise : Strong experience in curriculum development and content creation, with a solid understanding of instructional design principles. Project Management Skills : Excellent organizational skills to manage multiple projects simultaneously, ensuring timely delivery of training initiatives. People Skills : Strong interpersonal and communication skills, with the ability to engage and motivate learners and team members. Inclusivity and Team Spirit : A commitment to fostering an inclusive environment, respecting differences, and encouraging collaboration among team members. Experience in a technology-driven industry, particularly in consumer electronics or home security. Familiarity with learning management systems (LMS) and e-learning tools. Flexible Hybrid Schedule : Work options to accommodate your lifestyle. Paid Time Off : Enjoy paid holidays and additional floating holidays. Health Benefits : Comprehensive medical and dental coverage for you and your family. Career Development : Ongoing training and growth opportunities to advance your career. Customer Obsessed : Build deep empathy for customers and develop long-term relationships. Aim High : Challenge yourself and others to continuously improve. No Ego : Embrace a "no job too small" attitude, with an open and inclusive approach. One Team : Collaborate effectively to achieve success. Lift As We Climb : Invest in the development of others and support their success. Lean & Nimble : Work efficiently and adaptively in a dynamic environment.
What You’ll Do
- Conduct Needs Assessments : Analyze training needs and identify skills gaps to align initiatives with organizational strategy, ensuring relevance and impact on customer support.
- Define Learning Objectives : Create clear, measurable learning objectives that support organizational goals, driving effective and purposeful training.
- Oversee Curriculum Development : Lead the development of structured training curricula, collaborating with enablement specialists to produce engaging and effective content and training materials.
- Coordinate Training Rollouts : Manage logistics and timelines for training initiatives, including scheduling, resource allocation, and communication, to ensure a seamless experience for participants.
- Facilitate Training Delivery : Utilize diverse delivery methods to actively engage participants, fostering an interactive and supportive learning environment.
- Design Assessments and Evaluations : Develop assessments to gauge participant understanding and training effectiveness, leveraging feedback for ongoing improvement.
- Foster Continuous Improvement : Collect and analyze post-training feedback to identify enhancement opportunities, ensuring ongoing relevance and effectiveness of training programs.
What We’re Looking For Experience :
Preferred Qualifications :
What We Offer :
What Values You’ll Share :
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