A company is looking for Help Desk Technicians for the overnight shift.
Key Responsibilities
Manage technical issues via phone, email, and Microsoft Teams during overnight hours
Monitor, create, and resolve support tickets using ServiceNow
Provide hardware and device support for laptops, desktops, and Chromebooks, including specialized equipment
Required Qualifications
At least 1 year of experience in a Help Desk or similar technical support role
Strong knowledge of Windows OS, ChromeOS, and Microsoft Office
Experience with ServiceNow for ticket management and familiarity with Microsoft Intune
Ability to troubleshoot hardware issues, including Zebra printers and handheld scanners
Self-motivated and accountable, especially during graveyard hours
Help Desk Technician • Colorado Springs, Colorado, United States
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