Online Learning Specialist

Job Description

SUMMARY: Works in partnership with multiple lines of business to design, develop and execute training programs that support the bank's strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Daily administration and maintenance of BankUnited's Learning Management System (LMS).
• Load learning objects, including online courses, videos, and performance support materials.
• Conduct thorough end user testing to ensure online content is delivered seamlessly.
• Respond to internal customer support calls.
• Build custom reports based on organizational needs; automate reporting by maintaining a report run schedule.
• Maintain accurate employee data in LMS; ensure permission roles are applied correctly.
• Create employee group mappings to facilitate efficient course assignments.
• Support and communicate system maintenance and upgrades.
• Manage rosters for instructor-led training both before and after the event.
• Assist with instructional design, course authoring, and asset creation activities when needed.
• Develop classroom handouts, instructional materials, aids and manuals.
• Direct structured learning experiences and monitor the quality of results.
• Deliver training courses. Effectively use a variety of instructional techniques, such as role playing, simulations, team exercises, group discussions, certification tests, videos and lectures.
• Perform administrative duties associated with program delivery (training room maintenance and set up, rosters, grading assessments, supply orders, conference room coordination).
• Recommends and implements improvements to course materials and delivery based on participant feedback.
• Periodically evaluate programs to make sure they are up to date.
• Stay abreast of new trends and tools in employee development.
• Aprox 25% travel required.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering ( Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION Bachelor's Degree. May consider additional experience in the financial services industry and an Associate's degree in lieu of Bachelors preferred.
EXPERIENCE

• Banking experience preferred
• Training development or delivery experience required
• < 1 Year of instructional design experience with an emphasis on web-based and/or mobile learning required