Services Coordinator I (Ginzton Terrace)

Job Description

Job Description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission : to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name : Ginzton Terrace

Property Type : Senior

Services Coordinator I

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas –Family Services, Senior Services, and Health and Supportive Housing – build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners, and their fellow MidPenners — including close collaboration with our Property Management team.

The Services Coordinator I plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator I provides access to and delivers programs such as : After School Program, Summer Program, Academic Support and College Readiness Assistance, ELL and ESL Programs, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Financial Stability and Capability Training, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events / interactions which builds trust and engagement.

Responsibilities :

Program Efficacy & Efficiency

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Prepares and submits all necessary program documentation as required by MidPen and external agencies
• Assists in and / or provide crisis intervention in situations of low to moderate complexity and provide appropriate follow-up (including but not limited to child abuse or adult abuse reporting)
• Implements mandated reporting policies and procedures

Partnership Management

Customer Service

Data-driven Decision-making

Effective Team Building

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and / or ability required.

Education and Experience

Families, adults, and youth in a diverse population

Knowledge, Skills, and Abilities

Physical Requirements

Working Conditions

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Bilingual Requirement : English and Mandarin or English and Russian required

Pay Range

$26.00 - $29.00 Hourly - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.