Overnight Front Desk

We are an international group of passionate travelers connected through the past 25 years of creating incredible experiences across Canada and USA. From the first meeting in a dorm room, our Samesun family keeps growing, and now you can be a part of it too!

We believe in bringing the world together through travel. Travel unites us and expands our experiences of this big wide world. We hope that through learning about other countries, cultures and customs our guests will have a deeper appreciation for this magnificent playground we call Earth.

A hostel is different than a hotel because we offer shared accommodation. Most of our guests have one bed in a dorm style room with bunk beds. We also offer a limited amount of private rooms.

Calling all night owls! Our overnight front desk is a crucial role at the hostel. We are available to our guests 20 hours a day. Our main focus during overnight is making sure our guests and the building are safe. The secondary focus is "resetting" the hostel for a new day. For these reasons, this position requires an adaptable, but independent person.

Requirements include:
• Ability to work overnights (6PM-2AM). The overnight desk agent must remain awake and alert the entirety of their shift.
• People person. Guests are top priority and we need someone who goes above and beyond.
• General cleaning ability. No fear of dirty jobs. Toilets get dirty, we clean them!
• Intermediate computer skills.
• Ability to work independently and be a self-starter.
• MOST IMPORTANT: You must have the ability to hold your ground and deescalate situations in a calm manner. You'll need to feel comfortable enough to tell a group of drunk guests to quiet down, or even ask a guest to leave the building when our rules are not followed.
• Knowledge of San Francisco and surrounding neighborhood is a plus.
• Bilingual is a plus.

Responsibilities include:
• Walking through the building throughout the shift to ensure house rules and quiet hours are being followed. Checking the halls, stairwells, all common areas.
• Monitoring activity in the lounge and using your best judgement - if people are enjoying themselves without disturbing others, we don't send them to bed, but make sure nobody is disorderly.
• Greeting guests and answering questions about transit, attractions, local businesses, etc.
• Answering emails, managing reservations and performing the night audit to close the current day and open the next.
• Preparing and setting up guest breakfast (minimal setup, no cooking involved).
• Cleaning bathrooms and doing bathroom checks hourly.
• Cleaning up kitchen and common areas.
• Doing laundry as necessary.
• Dealing with incidents in a professional and calm manner - we never touch a guest in an altercation and always work to de-escalate incidents.
• Familiarizing oneself with Samesun's policies, relevant manuals, and values in order to enforce guest rules as necessary.
• Maintaining a welcoming yet secure atmosphere.

Experience in the following fields is beneficial to this role:
-Hostel
-Hospitality

-Restaurants/Bars
-Reception
-Security

Resume submissions that include a cover letter will be highly considered. Tell us a little about why you would like to join our team! We look forward to reading your application.