MHI Talent Solutions | Technical Product Manager, Returns

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.

Role: Technical Product Manager, Returns

Location: Los Angeles, California

Status: MHI is a successful managed services partner and now assisting with their key direct hire needs

Key Qualifications/Responsibilities:

Returns Experience & Integration Ownership

• Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
• Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
• Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
• Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.

Reverse Logistics Strategy

• Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
• Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).

Technical Product Leadership

• Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
• Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.
• Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.

Cross-Functional Collaboration

• Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems.
• Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation.
• Lead pilots and process improvements in collaboration with warehouse and operations teams.

Quality Assurance & Training

• Support UAT and QA for return-related features and integrations.
• Implement dashboards and reporting for return volumes, costs, and customer impact.
• Maintain detailed documentation of return flows, integrations, and policies.
• Provide training and onboarding materials for CX and Ops teams.

Desired Experience

• 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
• Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
• Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
• Experience with integration platforms (e.g., Celigo) and API-based workflows.
• Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
• Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.

Requirements

• Bachelor's degree in Product, Engineering, Business, Supply Chain, or related field.
• Proven ability to design and deliver complex return solutions at scale.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced environment with evolving priorities

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Salary range: $160-170k