Job Description
Job Description
Who We Are
At Ampersand, our vision is to be a recognized, trusted consulting partner that empowers both clients and consultants to thrive in the age of AI — known for innovation, measurable impact, and a culture built on curiosity and progress. Our consultants are problem-solvers who combine deep technical expertise with business acumen to deliver outcomes that matter.
Rooted in South Florida, we're an innovative team that values authenticity and entrepreneurial spirit. We embrace ambiguity, lead with empathy, and aren't afraid to push boundaries. Our strength lies in our diversity of thought and our commitment to doing what's right for our clients.
About This Opportunity
This is a 6 month contract-to-hire position with opportunity for full-time conversion.
We're seeking a Senior AI & Automation Lead for a contract-to-hire role to guide and build the AI-enabled foundation of one of our most important client transformation programs. This is a senior-level consulting role that blends architecture, hands-on development, and strategic enablement.
You will define, design, and operationalize the AI and automation components that power a large-scale email and audience-orchestration ecosystem—including AI assistants, predictive segmentation, fatigue detection models, creative variant optimization, and early Agentforce-style workflows.
This role is ideal for a consultant who is fluent in applied AI / LLM workflows, automation design, and cross-functional implementation.
What Makes This Role Different
This role sits at the intersection of AI architecture, workflow automation, and program enablement. You will :
- Design and build AI-driven workflows that support segmentation, send eligibility, fatigue detection, and content optimization
- Develop automation frameworks that improve efficiency, reduce manual work, and power centralized execution
- Lead technical discovery and guide the client on AI adoption, integration points, risks, and guardrails
- Translate business needs into LLM workflows, orchestration logic, and automated decision layers
- Collaborate with Data Engineering, Marketing Ops, Product, and Creative teams
- Define readiness for journey orchestration and Agentforce-style next-best-action automation
- Provide ongoing technical leadership while enabling the client team to scale the solution sustainably
Required Skills AI & Automation Architecture
Proven experience designing and implementing AI-enabled workflows (LLM orchestration, RAG, agentic logic)Experience building AI assistants or automated decisioning workflows supporting complex business rulesAbility to design fatigue detection, suppression logic, eligibility scoring, or predictive segmentation workflowsExperience operationalizing AI models or automation logic within marketing or CRM ecosystemsTechnical Depth
Experience working with APIs, orchestration layers, and automation platformsFluency with Python for workflow logic, model handling, or data transformationsComfort working with Snowflake, CDPs, or data warehouses to power AI logicUnderstanding of data pipelines, refresh logic, and schema requirementsKnowledge of best practices around reliability, monitoring, guardrails, and error handlingAI Program Leadership
Ability to translate business needs into AI / automation requirementsExperience guiding stakeholders on capabilities, limitations, and responsible AI practicesSkill in running technical discovery sessions across marketing, product, and data teamsAbility to define prioritization, feasibility, sequencing, and implementation plansCross-Functional Collaboration
Strong communication skills—able to explain AI workflows to both technical and non-technical audiencesExperience partnering with Creative, Legal, Product, Data, and Division-level marketing teamsAbility to document logic, create playbooks, and build operational clarity around automated workflowsWhat You'll Do
Lead technical discovery for AI-enabled segmentation, eligibility, and optimizationDesign workflows for fatigue detection, predictive segmentation, and automated content selectionBuild prototypes of AI assistants and automated QA logicCollaborate with data and product teams to define schemas, pipelines, and integration pointsBuild and refine AI-driven workflows, agentic logic, and orchestration frameworksImplement and document automation guardrails, error handling, and monitoringSupport predictive audience models and ongoing segmentation enhancementsPartner with Creative and Legal teams to design metadata-driven variant selectionMaintain runbooks, logic documentation, and technical decision recordsProvide cross-functional enablement so client teams can maintain long-term ownershipIdentify opportunities for automation, intelligence, or operational upliftWhat We Offer
Contract Period (First 6 Months) :
Competitive hourly payFlexible hybrid work arrangementAccess to professional development resourcesUpon Full-Time Conversion :
Comprehensive benefits package including health, vision, and dental insurance401(k) with company matchTeam-member equity opportunities$1,000 WFH stipend to spend in your first yearAnnual career development stipendHow to Apply
For immediate consideration, please include :
Your resume highlighting AI workflow, automation, and orchestration experienceA brief note describing relevant AI / automation projects you've built or ledAny architecture diagrams, GitHub samples, or workflow screenshots (optional)Note : Due to the specialized nature of this role, we will only be considering candidates who clearly demonstrate the required professional services background and established network.
About Ampersand
Ampersand is proud to be an equal-opportunity workplace. We value diversity and always treat all employees and job applicants based on merit, qualifications, personality, and talent. We do not discriminate on the basis of race, religion, ancestry, color, national origin, gender, sexual orientation, gender identity, age, citizenship, marital status, veteran status, or disability status.