General Community Manager

General Manager

assumes oversight of day-to-day community operations and on-site staff. General Manager is responsible for ensuring the efficiency and effectiveness of the Association's on-site operations to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client. This position works closely with the Board of Directors.

RESPONSIBILITIES

This position reports to the Director of On-site Management

Works with the Community Managers, Board Members, and Committee Members to develop strategic direction and timely delivery of contract requirements for the Association

Manages Coordinators and Community Manager Supervisor. Develops their annual reviews and success plans

Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Association and Board of Directors

Oversees community, communication, and monitors Association budgets, taxes, collections, processes and procedures

Reviews monthly financial reporting and makes recommendations as to anticipated shortfalls and / or excess funding by budget line item

Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors

Performs spot audits of utility companies' invoices for payment in accordance with the client's accounting procedures and timely delivery by due date

Performs review of regular inspections of all common properties and facilities with Manager / Coordinator

Prepares and attends all Board of Directors and Annual meetings. Audits Neighborhood Representative and Committee meetings

Responsible for supporting, training, and providing proactive supervision of staff

Review and confirm timely distribution of meeting notices, agendas, reports, and minutes of meetings

Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws

Responsible for developing (as needed) and oversight of all Association SOPs

Must be able to handle escalated homeowner, client, and vendor situations in person as needed

Supervises the day to day operations of their assigned team

Understands and adheres to all company health and safety procedures as they relate to essential job functions

Other duties as assigned

This is not a remote work position. Candidates are required to work on-site in an office, Monday - Friday, 8a-5p.

QUALIFICATIONS

Proven verbal and written communication skills in order to interface with residents, Board members and vendors

Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors

Proven ability to run Board and Annual meetings

Strong public speak skills

Strong organizational skills, ability to prioritize work and attention to detail

Strong customer service skills

Strong presentation skills

Strong time management skills

Ability to adapt to change within the organization and the needs of the client

Proficient in Windows and MS Office with excellent Excel capabilities

Strong leadership and influence skills

EDUCATION and / or EXPERIENCE

Bachelor's Degree with Community / Association management or equivalent industry experience, or Associates Degree with Community / Associate management or industry equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation strongly preferred. LSM Designation desired. 5+ years of community management experience required. Previous supervisory or leadership experience required.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark

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