Front Office Administrator

Job Description

Rebound is looking for a Front Office Administrator. The Front Office Admin will work in collaboration with Front Office Manger and staff to implement best practices for front office processes including : planning; staff communications; customer service; systems, training and scheduling. Provides administrative support for front office manager and clinicians in the day-to-day operations of the clinic. Sets the standard for delivering excellent responsive customer service for our patients. Serves as a liaison to clinic and administrative team.

Greets and welcomes patients warmly, ensuring a positive first impression and professional clinic atmosphere.

Manages front office operations, including scheduling, administrative duties, and coordination of best practices with guidance from leadership.

Proficient in Raintree, EMR systems, and Microsoft Office; accurately inputs patient data and uses scheduling guidelines to optimize workflow.

Prepares and verifies patient charts, ensuring all required information and signatures are complete while maintaining strict confidentiality.

Supports clinic operations by covering absences, maintaining a clean and functional environment, and coordinating routine maintenance as needed.

In the absence of a Manager or Lead, handles office equipment training, internal communications, and posting company updates.

Actively participates in training, identifies workflow improvements, and communicates clinic needs to leadership.

Performs additional duties as requested to support clinic efficiency and uphold Rebound’s professional image.

Qualifications

• High school diploma- plus. Equivalent of 1-5 years of medical office experience preferred.
• Demonstrated competency with computer systems email, MS-Word, MS-Excel, scheduling and patient demographics software.
• Medical office experience preferred

Additional Information

The anticipated base salary range for this position is $21.00-22.00. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. The Company's incentive compensation plan is subject to change. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.