Community Case Manager & Program Coordinator

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

Above and Beyond Food Pantry seeks a full-time Community Case Manager & Program Coordinator to support and expand our case management and social services programming. This is a non-exempt, hourly position that is community-facing, structured, and hands-on.

This position does not include staff supervision or people management responsibilities. The role may provide day-to-day task direction and coordination to volunteers, interns, or stipend-based program support staff to support program effectiveness.

This role requires a professional who is proactive, organized, and comfortable initiating daily client engagement. Success in this position depends on consistently building relationships, encouraging participation in services, and maintaining organized, client-ready program operations.

The position is initially structured as approximately 60% case management, outreach, and partnership coordination and 40% program and pantry support. As caseloads increase and the case management program continues to grow, the proportion of time dedicated to direct casework is expected to increase accordingly, with the role gradually shifting toward a more casework-focused position over time. Duties are performed during scheduled work hours and may vary by day based on operational needs. This is not a remote role and is not an

on-call position.

Essential Functions & Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Case Management & Client Engagement (Approx. 70%)

Housing navigation and referrals

Partnerships & Program Coordination

Establish and maintain working relationships with community partners, agencies, and service providers

Coordinate on-site partner visits, workshops, and group services during scheduled hours

Manage the program calendar in collaboration with leadership to ensure consistency and coverage

Serve as a point of contact for scheduled partner program activities

Provide day-to-day task guidance and coordination to volunteers, interns, or stipend-based program support staff assigned to the social services program; this role does not include hiring, disciplinary authority, or formal performance evaluations.

Program & Pantry Support (Approx. 30%)

Support the organization, cleanliness, and readiness of program and pantry spaces

Set up and break down rooms for scheduled group sessions, workshops, and meetings

Prepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partners

Assist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assigned

Provide general operational support to ensure smooth transitions before and after programs

Schedule & Work Hours

This is a regularly scheduled position, with hours set in advance with a typical schedule being Monday-Friday.

Schedule changes, if needed, will be communicated in accordance with applicable labor laws

Occasional evenings or weekends may be scheduled with advance notice

This position does not require on-call availability

Qualifications

Bachelor's degree in Social Work, Human Services, or a related field, or equivalent professional experience

Minimum of 2 years of experience in case management, outreach, or direct service work

Demonstrated ability to independently engage clients and build participation in services

Strong organizational and time-management skills

Excellent interpersonal and communication skills

Ability to work in a fast-paced, community-based environment

Valid driver's license and reliable transportation

Ability to lift up to 25 pounds

Willingness to become a Notary Public (training provided)

Must successfully complete a background check and onboarding process

Preferred Qualifications

Bilingual Spanish / English

Familiarity with Chicago's West Side communities and local resources

Experience with trauma-informed care, harm reduction, or housing-insecure populations

Experience coordinating partnerships or group programming

Physical & Work Environment Requirements

Frequent standing, walking, and movement throughout the facility

Regular interaction with clients, volunteers, and community partners

Combination of office, pantry, and program space environments

Equal Employment Opportunity

Above and Beyond Food Pantry is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Description Disc aimer

This job description is not intended to be an exhaustive list of duties. Responsibilities may change to meet organizational needs, provided such changes are consistent with the role, classification, and applicable labor laws.