Environmental Customer Coordinator

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

Location: Corporate Office - Indianapolis, Indiana

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Environmental Customer Coordinator
As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing customer inquiries regarding Arcwood services, including cost and proper documentation to ensure customer satisfaction.

Essential Functions & Requirements:

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Utilizes understanding of waste generator requirements to provide insights to customers
• Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to escalate customer issues
• Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
• Reviews, revises and completes waste profile forms, including but not limited to, reviewing SDS' and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
• Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
• Utilizes a variety of tools to conduct research and partners with cross-functional teams to solve customer challenges, providing innovative solutions; coordinates with cross-functional teams to assign workflows to proper departments
• Provides follow-up on pending and new approvals to perform scheduling as soon as possible
• Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
• Submits samples with required documentation for testing and waste approval as needed
• Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
• Maintains accountability for insides sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
• Secures disposal outlets for customer waste that will be managed directly to third-party sites, including approvals, pricing and logistics as needed
• Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
• Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
• Manages non-conforming waste situations in a timely manner, including manifest discrepancies
• Facilitates customer tours of Arcwood facilities as requested
• Maintains thorough and updated customer records
• Maintains the ability to travel to assigned territory annually, up to 10%
• Takes on additional duties as assigned to support the team and organization

Education:

• Bachelor's degree (required); degree in environmental science or other technical field (preferred)

Experience:

• 2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required) -OR-
• In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)

Competencies:

• Excellent interpersonal skills to effectively communicate with internal and external customers
• Strong communication skills via phone, with the ability to listen actively
• Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
• Self-directed with the ability to work on multiple projects with competing priorities and deadlines
• Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
• Strong working knowledge of computer programs and applications
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity:
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equality Opportunity Employer - Veterans & Disabilities

A post-offer drug screen will be required.