Desktop Support Technician (Washington)US Tech Solutions • Washington, DC, United States
Desktop Support Technician (Washington)
US Tech Solutions • Washington, DC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Education : Bachelors degree preferred Role Specific Experience : 2+ years of work experience relevant to the duties and accountability of the position Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support Experience with the World Bank standard operating systems and tools, including but not limited to : Windows, ServiceNow, M365, Outlook Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management Advanced knowledge of hardware and software products, and problem solving / troubleshooting skills Advanced knowledge of office technology hardware (PCs, printers, etc.) Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette Excellent verbal and written communications skills Excellent administrative skills : organized, efficient, detail oriented, and versatile Excellent customer service approach to dealing with people at all levels Accountability towards team objectives Ability to assemble and configure typical equipment configurations for PCs or laptops Ability to function well in a team-based environment, and to contribute to common goals Ability to perform all responsibilities of all analysts and maintain productivity at all times
Duration : 6 Months with possibly extension
Job Description :
- Unbox, image, box and provision PC devices to all client staff
- Schedule appointments with client staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
- Ensure Service Level Agreement is maintained on a daily basis
- Scan all received equipment, imaging computers with a client standard image, delivery and setup of PC request
- Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
- Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the Client
- Confirm accuracy of all asset management related systems including physical inventories
- Follow established and tested process and procedures provided by the Client Team Lead
- Validate Provisioning through defined quality assurance procedures
- Ensure work environment is maintained (clean, organized, and safe)
- Provide weekly statistics to client Team Lead on a regular basis, or on demand
- Troubleshoot PC Operating System and Hardware issues as needed
Educational Qualifications and Experience :
Certification Requirements : None specified.
Required Skills / Abilities :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details : Name : Pooja Rani
Email : pooja.r@ustechsolutionsinc.com
Internal Id : 25-50568
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