A great experience starts with you!
Join our team to help create and develop the future of live entertainment and sports in Orange County!
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Mission : To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.
Vision : We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.
Values : Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Job Title :
Program Office Associate
Pay Details :
The starting hourly rate for this position is $21.00 per hour.
This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility. Associates are responsible for all guest related information pertaining to programs.
Responsibilities
Daily Requirements
- Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy
- File documents accordingly to meet optimum guest service and efficiency standards
- Adhere and comply with Program Office communication procedures and follow through with daily requirements, including but not limited to statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels
- Brochures, flyers and all program signage / documents are to be in good condition and fully stocked in all areas of the facility at all times
- Maintain physical and computerized files efficiently
- Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships
- Assists in all Hockey, Skating and Management requests and projects as required by department management
- Other duties as assigned
Guest Service
Demonstrate a high degree of knowledge and skill in communicating rink program information to guestsOperate ticketing, reservations & enrollment programs and systems with proficiencyEfficiently and accurately, perform daily cash handling activitiesBe thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessaryEnthusiastically service Guests while performing a multitude of diverse tasksDemonstrate the initiative and commitment to communication and teamwork to assure optimal guest serviceMaintain a professional and organized demeanor when working with Guests and teammatesSafety / Security
Adhere to first aid and emergency guidelines and proceduresUphold safety and security protocols as requiredBe alert and communicate safety / security problems to the Supervisor or Lead in a timely mannerAdhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or GuestsFacility Maintenance
Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and officesAssist in maintenance projects including periodic maintenance of facility equipmentSet up and maintain facility signage and displays where applicableProvide services as required for special events, tournaments and competitionsPerform various tasks as necessitated by Guest Service or facility requirementsAdhere to all Rinks policies and proceduresOther duties as assignedSkills
Must be 18 years of age or olderHigh School diploma or equivalent preferredFlexible schedule with the ability to work nights, weekends and some holidays as requiredMeet minimum mathematical, reading and writing requirements where necessaryProficient in Word, Excel and basic computer applicationsAble to operate and maintain printers, copiers, and facsimile equipmentKnowledge of Max Galaxy and Pointstreak systems preferredPrior reception or secretarial experience preferredService minded, enthusiastic, energetic, highly motivated self-starter with a professional and approachable styleDemonstrates an understanding of The Rinks commitment to quality service, products, and entertainmentPossess strong interpersonal and communication skillsThrives in a fast paced, dynamic environment and able to deal with a variety of individuals and personalitiesKnowledge, Skills and Experience
Education - High School Diploma or Equivalent
Experience Required - 0-1 Year
This position is on-site.
TC2025
Company : The Rinks Foundation
Our Commitment :
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Thanks for your interest in becoming part of OCVIBE!