Substitute Safety Support SpecialistVirtualVocations • Lowell, Massachusetts, United States

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Substitute Safety Support Specialist

VirtualVocations • Lowell, Massachusetts, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Substitute Safety Support Specialist to assist in protecting students' mental health and safety.

Key Responsibilities

Take on available shifts to support the Beacon SSS team as needed

Review and escalate Beacon alerts to school administrators for appropriate action

Identify new issues and contribute to training and support resources

Required Qualifications

Flexible availability for various shifts, including weekends and holidays

1+ year in a support role or customer-facing position, preferably in Trust & Safety or school-based roles

Experience with Zendesk and handling support tickets

High level of emotional intelligence and ability to manage sensitive situations

College degree preferred; non-English language proficiency is a plus

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Safety Specialist • Lowell, Massachusetts, United States

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