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Client Advisor, PT
Client Advisor, PTBIOLOGIQUE RECHERCHE • Los Angeles, CA, US
Client Advisor, PT

Client Advisor, PT

BIOLOGIQUE RECHERCHE • Los Angeles, CA, US
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Job Title :

  • Client Advisor Overview :   As the Client Advisor, you are both the face and the driving force on the spa and retail sales floor, delivering gracious and seamless support to guests and staff.
  • You ensure the front-of-house experience consistently reflects our luxury brand standards, demonstrated through exceptional hospitality, meticulous attention to detail, and precise operational execution.
  • You help keep the spa polished, calm, and welcoming, ensuring guests have a world-class experience from arrival to departure.
  • In addition to these core responsibilities, you are pivotal in achieving sales objectives by actively promoting and selling retail products, maintaining high merchandising standards, and supporting seasonal brand promotions.
  • Your role includes supporting timely and accurate inventory management You are responsible for supporting essential daily functions that keep the spa running smoothly.
  • This role also collaborates and supports all team members by helping support clients and ensuring a seamless guest experience.

Key Responsibilities :

  • Sales & Key Holder Duties Drive retail performance by consistently meeting or exceeding sales goals, improving key performance indicators (KPIs), and supporting the client experience through effective team selling strategies.
  • Perform key holder responsibilities, including overseeing opening and closing procedures, securing the facility, and maintaining business readiness.
  • Maintain high standards of visual merchandising, ensuring retail displays are current and aligned with seasonal promotions and brand guidelines.
  • Assist with inventory management, helping to monitor inventory levels, inbound / outbound inventory movements, inventory counts, and accurate inventory records Guest Experience & Front Desk Operations Warmly greet all guests and ensure an effortless check-in and check-out process, performed with elegance and discretion.
  • Consistently maintain a professional and polished demeanor while answering calls, managing bookings, and handling guest inquiries.
  • Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information.
  • Handle appointment changes and scheduling adjustments with efficiency and grace.
  • Team & Service Coordination Liaise between spa therapists, estheticians, and management to ensure a seamless flow of services and schedule accuracy.
  • Communicate treatment preferences and special requests clearly to the service team.
  • Support service excellence by proactively preparing for each guest ’ s arrival, such as confirming beverage preferences, ensuring room readiness, or noting VIP status.
  • Administrative & Operational Support Maintain spa software with up-to-date bookings, precise guest records, and thorough service notes.

    • Responsible for opening / closing procedures to ensure the spa is secure & prepared for business operations, and maintaining accurate records Process payments, apply discounts or packages as necessary, and ensure all transactions are completed smoothly.

  • Monitor front desk supplies and retail product inventory, assisting with merchandising and product education as needed.
  • Assist in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces.

    • Key Skills & Qualifications :

  • High School diploma; additional education — such as a degree or coursework in hospitality, wellness, or business a plus Minimum of 2+ years of experience in retail, guest service or related industry; luxury experience a plus and / or wellness & beauty preferred Proven track record of high performance & meeting goals Proficiency in various software / programs / applications with an ability to learn new software easily; experience with Microsoft Office, point-of-sale (POS) systems, familiarity with spa or salon scheduling software is required (Mindbody, Booker & Zenoti, etc.) Excellent communication skills – written & verbal; maintaining a warm, professional & guest-first approach with all customer communications High attention to detail & strong organizational skills with an ability to handle multiple projects & demands Solution-oriented, with the ability to remain calm in fast-paced and dynamic environments.
  • Collaborative, adaptable, and fully committed to upholding the brand experience.
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