Engineering Manager

Engineering Manager

We are looking for experienced Engineering Managers to inspire and guide some of our Engineering teams at Coconut. You are expected to perform at a high level and lead your team in efficiently building solutions to revolutionize the banking experience at some of the industry leading financial institutions.

We're keen on leaders who thrive on new challenges and have a proven ability to quickly learn and apply new concepts to drive success. If you come in with strong communication and management fundamentals, and enjoy fostering a collaborative and high-performing team, you'll have our full support on this journey!

We innovate on top of a modern solution stack consisting of web technologies (React and Laravel) utilizing a RESTful architecture, and backed by relational DBs (MySQL and PostgreSQL) all deployed on AWS.

You don't need to be an expert in any of our specific technologies, but experience in software development with a modern SaaS stack is an asset.

We don't follow rigid Scrum, but we do run our teams in an iterative way, focusing on continuously improving our team's delivery and implementing what works for us.

We foster a blameless culture, balancing open communication and continuous improvement with high accountability and ownership.

Note : On Call We strive to provide service excellence in all areas, as such, roles in our Engineering department are expected to contribute to our collaborative on-call rotation, working with your team to support our systems and ensuring application availability / reliability. As an Engineering Manager, you'll be available to support your team's on call rotations and direct your team's rotation schedule.

You're Fired Up About

• People Leadership : You will be coaching, mentoring, guiding, and motivating a team of engineers from different backgrounds. This includes all aspects of people management including hiring and training team members, 1 : 1s, and facilitating opportunities for knowledge sharing, pair programming, or training sessions.
• Delivery : You'll help your team(s) deliver code in a high trust environment using agile ceremonies, with a strong connection with stakeholders (using demos, retros, blameless incident reviews, and the like). While you won't be as hands-on with the code, the expectation is that you have the knowledge to ensure your team designs, plans and delivers quality and performant code following best practices throughout the SDLC.
• Planning and Objectives : Drive predictable outcomes by overseeing the team's planning, managing resource allocation and ensuring the team's work is tied to clear objectives and metrics aligned with organizational goals.
• Driving Process : Working with the engineering leadership team to define, implement and champion dept-wide standards and processes.

What You Bring To The Team

Our Investment in You

A full range of benefits to keep you happy & healthy;

Who We Are, and What We Do :

Mission Match customers with the right expert, at the right time, so no opportunity is lost.

Values Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose : to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging. Some recent awards we're proud of include :

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.