Housing Support Specialist-- NARDC5712978

• The Quality Assurance Specialist supports the Street Outreach, Navigation, and Resources (SONAR) team by ensuring accurate data, consistent documentation, and reliable inventory for outreach and Resource Center operations. This position serves as a caseload assistant to the full SONAR team, tracking follow up tasks and referrals, and providing front-line triage to individuals requesting services in the Resource Center and in the field.
• The position staffs weekend heat relief operations between May 1 and October 1 and may represent SONAR coordinators at community meetings or workgroups as assigned. The nature of the work requires weekend hours during heat relief operations and occasional evenings.

Essential Duties

• Data Quality
• Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines.
• Review records for completeness and data quality, including required fields, documentation, and coding, and to flag discrepancies or missing information for SONAR staff.
• Prepare basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities.
• Caseload Support
• Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals.
• Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers.
• Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals.
• Triage, Heat Relief, and Customer Support
• Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies.
• Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs.
• Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry.
• Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners.
• Operational Support
• Assist in maintaining inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies.
• Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly.
• Meetings and Representation
• Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned.
• Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items.
• Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments.

Minimum Qualifications

• High school diploma or equivalency.
• At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment.
• Demonstrated experience with data entry and records management in electronic databases or case management systems.
• Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools.
• Valid Arizona operator driver license.
• Level 1 Fingerprint Clearance Card required within three (3) months of hire.

Preferred Qualifications

• Experience with the Homeless Management Information System (HMIS) or similar human services data systems.
• Experience supporting homeless services, housing programs, or outreach teams.
• Experience with data quality, reporting, or quality assurance activities.
• Two (2) years of direct case management experience in a human services setting.
• Bilingual skills in English and Spanish, including the ability to speak and translate in both languages.
• Knowledge of trauma-informed care principles and Housing First practices.

Supplemental Information

• Work requires the ability to read and understand regulations, policies, procedures, and program standards.
• Work requires the ability to perform basic math calculations such as addition, subtraction, multiplication, and division.
• Work requires the ability to communicate clearly, both verbally and in writing, with internal staff, partner agencies, and members of the public.
• No direct supervisory responsibilities.
• Work involves choosing actions within limits set by standard practices and procedures, with judgment required to determine proper course of action and when to elevate issues to supervisors.
• The individual in this position will work with staff both within and outside the City and must maintain positive, professional relationships and open communication. Employee must maintain regular attendance and the ability to work in a constant state of alertness and in a safe manner.