HR Administrative Assistant

Customer Service Office Coordinator

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Under general supervision, the Customer Service Office Coordinator is responsible for providing a wide range of administrative and office management for a large department. The scope of responsibilities will include providing general support to the call center leadership, creating internal communications, managing email distribution lists, and organizing Customer Service Call Center incentive contests. Additional responsibilities will include meetings and events and managing internal communications calendars and materials. The position requires a high level of initiative, customer service, conflict management, process development, and problem-solving.

Major duties and responsibilities include :

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Provide general administrative and office management support
• Coordinate events and organize special arrangements including audio visual equipment, conference calls, agendas, technology, staffing, catering, location, and setup, etc.
• Demonstrate professional written communication skills via reports, executive summaries, and newsletters requiring the integration of multiple office technology and software applications.
• Act as a resource for the call center leadership team to perform data collection, analysis, and research to develop employee communications, department level reports and spreadsheets, and other complex documents or presentations.
• Complete daily and weekly tasks to anticipate the needs of the call center team such as prepare office supply orders, sort and distribute mail, code and track invoices, request purchase orders, etc.
• Routinely interact with employees at all levels of the organization
• Provide possible solutions when approaching the leadership team with a problem and explain the pros and cons of each solution
• Answer and route telephone calls; perform liason function to support smooth operations in the department
• Monitor office equipment including printers or copy machines and trouble shoot for minor repairs and maintenance
• Maintain accurate files and records
• Prepares and maintains confidential information and data
• Perform other duties as requested

Required qualifications :

Skills / Abilities and Knowledge :

Education :

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to know us Charter Communications is known by our Spectrum products and services, including : Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states.