Technical Advisor

Position Summary

Provide customer support and technical information to customers and service personnel regarding Syntegon equipment.  In depth troubleshooting of electrical / mechanical / controls / production related issues etc.  Determine and meet customer needs; resolve customer problems / issues; liaison and supporting role between the customer and internal Syntegon departments; coordinate and disseminate appropriate information; provide on-site support as necessary.  This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services LLC.

Key Responsibilities

• Resolves technical issues and troubleshoots problems for customers follows up to ensure final resolution.
• Serves as liaison between Centers Of Competence (CoC) and North America on machine installation issues or technical issues.
• Supports sales engineering and service technicians in-house and on-site with technical advice materials and coordinated training.
• Provides spare part technicians with supportive services. Resources for support would include machinery knowledge SAP knowledge compiled spare parts information and schematic documentation.
• Assists in fielding calls from customers when needed. Contact service personnel to coordinate technical support for customers.
• Pulls prints and schematics check availability of stock and provides technical support for service technicians in field.
• Provides in field service to customers when additional support is needed.
• Prepares machines for in house demonstrations. Provides support with demonstration of machinery to customers.
• Provides efficient support and prompt service to existing customer base.
• Cultivates a positive image.   Encourages and promotes our preferred vendor designation.
• Proactively identify new sales opportunities on existing equipment for current and prospective customers Promote product improvements and upgrade packages based on customer needs & market opportunities.
• Visits current and prospective customers to proactively identify and address concerns resolve problems and meet or exceed expectations.
• Provide after-hours support (on call rotation)

Qualifications : Basic Requirements

Associate Degree and 5 years experience in Field Service OR a minimum of 8 years of related industry experience

5 years of experience working with mechanical / electrical systems

5 years of experience reading blueprints and schematics

3 years working direct with customers

25% National and International Travel

Preferred Qualifications

Proven experience in custom equipment sales applications design service or assembly with food or capital equipment industry experience desired

Mechanical / electrical systems knowledge including demonstrated understanding of packaging machine design capital equipment sales process and quality assurance concepts

Controls experience preferred (Twin CAT Beckhoff Allen Bradley Studio 5000)

Strong customer service orientation with prior experience in a direct customer contact role doing direct sales or service; ability to effectively build relationships with all customers (internal and external)

Team player with strong skills in self-organization independent work and multi-tasking as applied to multiple projects in various phases with prior experience working in an interdepartmental team environment

Strong written and verbal communication skills

PC proficiency with word processing spreadsheets databases and presentation software (MS Office preferred)

Knowledge of SAP is a plus

Proficient in German language is a plus

Additional Information :

Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

By choice we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE : All official Syntegon job postings can be found at .  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh New Richmond and Minneapolis) prior to the job offer.

The expected compensation range for this non-exempt hourly position may be between $80000 to $105000 per year based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location role degree / credentials relevant skill set and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary bonus (if applicable) benefits.

The welfare of our employees matters to us. Therefore Syntegon offers a generous and attractive benefits package that meets our employees needs.

Benefits :

401K Match

Benefits to include : dental vision and prescriptions

Life Insurance

Long Term Disability Insurance Employer paid

Education Assistance Program

Paid Time Off

Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) initiatives :

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

By choice we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race color gender national origin ancestry religion physical or mental disability age veteran status sexual orientation gender identity or expression marital status pregnancy citizenship or any other factor protected by anti-discrimination laws.

Remote Work : No

Employment Type : Full-time

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Experience : years

Vacancy : 1