Youth Residential House Manager

Your story. Our mission. A perfect match. You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.

OhioGuidestone’s residential Campus provides out-of-home care for boys and girls with complex trauma, mental health needs, academic struggles, and severe emotional and behavioral concerns, which prevent them from living safely at home. OhioGuidestone staff work with in tandem with placing agencies and caregivers to transition youth back into permanent living situations.

The Youth Residential Cottage Manager provides supervision, leadership, cottage safety and oversight of our Residential Treatment Programs and staff.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Serve as the Operational Leader for the assigned cottage(s) providing supervision, leadership, cottage safety and oversight of our Residential Treatment Programs and staff.
• Responsible for knowledge, understanding and compliance with Accreditation Standards and Licensure requirements.
• Evaluate service delivery to residents by ensuring Client Safety, Staff Performance, Licensure and Accreditation Compliance, Communication, Staff Development and Financial Performance.
• Provide Orientation to each new resident, reviewing the Program Manual and completing Orientation Checklist upon admission.
• Conduct Monthly Fire Drills on each shift, document performance and implement any changes needed. Collaborate with fellow colleagues to coordinate quarterly evacuation drill, documenting performance and corrections as needed.
• Ensure completion of daily, weekly, monthly checklists, correcting deficiencies as identified, submitting work orders as needed.
• Provide work schedules, assuring that cottage staffing requirements are met. If gaps in coverage occur, proactively works to fill or cover gaps as needed.
• Evaluate and verify employee performance through the review of completed work assignments and performance evaluations.
• Develops a Personal Care and Activity Goal with each client and monitors progress monthly.
• Available by phone during non-work hours for clinical consultation and crisis management.
• Participate in weekly supervision with direct supervisor to ensure proper care of residents.
• Complete all required documentation, which could be electronic or paper. As follows: Client incident reports (CIR’s), daily logs, night logs, communication logs, USDA logs and any other required documentation to ensure proper care.
• Complete all required training prior to deadline, both in person and online through the agency’s learning management system.
• Correctly utilize physical techniques as instructed by the agency approved behavioral safety system.
• Maintain active status in all required certifications and training courses.
• Recruit, lead, motivate, and develop a team of employees, fostering a collaborative and high-performance work environment through effective coaching, performance feedback, and career growth opportunities.
• Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department.
• Maintains regular and reliable attendance.
• May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High School Diploma or GED with 4+ years’ experience working with high risk/at risk youth, corrections or mental health population required. Associates or Bachelors’ degree in Psychology, Mental Health, Social Work, Criminal Justice Youth Development or a related field is preferred.
• 3+ years’ experience in managing direct reports with strong ability to exercise sound judgment and discretion.
• Proven ability to manage teams and handle conflict resolution.
• Crisis intervention training or experience preferred.
• Strong understanding of adolescent development and psychology required.
• Knowledge of Trauma Informed Care highly recommended.

Qualifications:

• Mission driven; strong desire to make an impact.
• Work is performed in a residential cottage and wherever residents go on the surrounding campus and in the community.
• The ability to physically restrain residents whose ages, heights and weights vary according to agency approved behavioral safety system.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Flexible; able to workdays, evenings, holidays and/or weekends, as desired to meet the needs of clients
• Strong organizational skills: able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test

What We Offer:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays; including two float holidays
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards