Client Care Coordinator

Position: Client Care Coordinator

Reports to: Director of Social Services

GENERAL STATEMENT OF POSITION RESPONSIBILITES:

The Client Care Coordinator is responsible for improving access to mental health services in the shelter and for assisting families that are homeless with navigating multiple systems and coping with the stressors and anxiety induced by the homelessness.

The essential functions of the job include, but are not limited to the duties listed in the job description.

DUTIES AND RESPONSIBILITIES:

1. Completes a comprehensive biopsychosocial assessment with each family to understand strengths and service needs.
2. Provide short-term counseling, crisis intervention, risk assessment, safety planning, and psychoeducation for families.
3. Collaborates with ACS and/or preventive services agency when a family is child welfare involved; participates in ACS conferences to advocate for the family.
4. Makes referrals and appropriate linkages.
5. Facilitates group work (e.g. with young people, with fathers).
6. Communicates and collaborates with service providers to enhance engagement and ensure quality.
7. Provides education/training to other staff.
8. Facilitates quarterly family meetings (with the family and shelter staff) to discuss planning efforts and progress.

Employee may be required to carry out additional duties as assigned by Supervisor.

Qualifications:

• Master’s Degree in Social Work from an accredited school of social work.
• Licensure (LMSW) or within three months of hire.
• Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationships family dynamics, and diagnostic classification.
• Strong expertise in strength-based, solution-focused, and family-centered practice.
• Knowledge of guidelines, policies, and regulations relating to child welfare, safety, permanency, and well-being.
• Knowledge and experience working with diverse cultures and ethnicities.
• Knowledge and experience with workgroup.
• Exceptional written and oral communication skills.
• First Aid/CPR certified