Front Office Manager / Residence Inn St. Louis Downtown

Job Description

Job Description

Description :

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.
• Oversees all problem resolution matters in the absence of GM & Director of Rooms.
• Increase the level of guest satisfaction by delivering an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Requirements :

Must have a comprehensive knowledge of all hotel departments and functions.

Minimum lifting of 20 pounds.