Facility Outreach Manager

SUMMARY: The outreach manager develops and maintains successful working relationships with the healthcare facilities and clinics that have patients/members with regularly scheduled NEMT t

ESSENTIAL FUNCTIONS:

• The Outreach manager will visit these facilities and clinics and provide on-site training about NEMT and review and respond to any issues as it relates to member transportation.
• Will be an advocate for NEMT services in the community and foster positive relationships with healthcare clients and professionals.
• Will interact with healthcare professionals regarding patient/member transportation services.
• Will effectively communicate with healthcare facilities regarding non-emergency medical transportation.
• Will educate members and healthcare professionals on NEMT.
• Has the ability to communicate effectively with clients and healthcare providers; ability to make public presentations.

REQUIRED SKILLS AND ABILITIES

• Effective communicator with proven leadership skills and abilities.
• Clinical, case management and/or discharge experience a plus.
• High level of technical competence including proficiency with Microsoft Office Suite.
• Excellent problem-solving skills: must be able to develop and implement action plans to address issues.
• Ability to travel throughout assigned region/territory.
• Approximately 20% of work time is conducted in an office setting and approximately 80% will require travel.
• Strong problem-resolution skills.
• Must have a proactive approach to relationship building.
• Must be solutions-oriented; creative innovative thinker.
• Must be able to work independently and as a team member.
• Ability to analyze, organize, prioritize, implement, and control business activities.

QUALIFICATION

• High school diploma or equivalent.