KYC Operations Manager

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. The KYC Operations Manager leads the First Line Operations group, overseeing a team of analysts responsible for customer onboarding and KYC (Know Your Customer) compliance. This role reports to the Head of Operations and works closely with Compliance leadership.

Key Responsibilities:
- Manage the client onboarding process, ensuring documentation is complete and accurate.
- Supervise analysts handling new institutional account requests.
- Assess and escalate risks in onboarding cases.
- Identify and implement process improvements for onboarding.
- Provide management reporting and ensure timely delivery of targets.
- Maintain and update systems in line with new KYC requirements and product launches.
- Perform quality reviews on client applications.
- Partner with Compliance, Engineering, Product, and
Operations to execute Gemini's global KYC program.
- Stay updated on global KYC regulations and best practices.
- Support regulatory exams, audits, and reviews related to KYC.

This is a 6-month contract-to-hire position with an hourly pay of $40-$45/hr, depending upon qualifications and years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience
- 7+ years in AML (Anti-Money Laundering) operations, with 3+ years managing KYC programs (preferably in fintech or digital assets).
- Experience with reg-tech solutions for onboarding and periodic refresh.
- Strong project management and cross-functional relationship skills.
- Excellent communication, organizational, and leadership abilities.
- Knowledge of the cryptocurrency industry.
- Bachelor's degree required; advanced degree preferred.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.