Donation Communication Specialist I

As an employee of MORA, it is essential to value Our Core Values commitment to our mission and vision.

Service Excellence - Committing to the highest standards of practice, quality and performance. Being dedicated and accountable to the mission and the pursuit of the highest performance of one's responsibility. Excellence drives continuous improvement, ensuring that every process and interaction is optimized for the best possible outcome for donors, recipients, and their families.

Empathy - Treating all individuals involved - donors, donor families, recipients, colleagues, and professional partners - with care and understanding.

Respect - Honoring the wishes and dignity of donors and their families throughout the donation process. Respect is fundamental to building trust with families, healthcare partners, and colleagues, ensuring that everyone's needs are met with appropriate care.

Value - Demonstrating a true appreciation for the gifts given and the profound impact each donation has on the life of the recipient and their family. Always being thankful for the efforts of so many involved to make donation happen.

Integrity - Conducting all activities wit honesty, fairness, and transparency in all aspects of our work, including clear and open communication with families, colleagues, and our stakeholders. It is important to ensure confidence in the donation process and to build strong relationships with all stakeholders.

Collaboration - Working together with colleagues, hospital, transplant centers, healthcare professionals, the community, and donor families to achieve our mission. Success requires a focus on communication, a commitment to responsiveness, and a coordinated effort to ensure positive outcomes for donors and recipients.

Education - Promoting awareness and understanding of organ and tissue donation, including the public, healthcare professionals, and donor families about the importance and process of donation. Education and advocacy fosters informed decisions about donation, helping to increase awareness and participation, ultimately impacting more lives.

Donation Communication Specialist I (DCS I

The Donation Communication Specialist I (DCS I) serves as the initial point of contact for referrals to MORA. This role is responsible for gathering the appropriate level of medical information to support donor eligibility. The DCS I ensures timely and accurate distribution of clinical data to designated personnel for follow-up.

The expectation is that this introductory position will transition to Donation Communication Specialist II (DCS II), reflecting expanded responsibilities and a deeper level of engagement in the donation process. This transition should occur within 3 - 6 months.

This is not a remote position.

1.Current Nursing degree, EMT/Paramedic, Respiratory Therapist, social work, or completion of an accredited clinical healthcare program resulting in certification, registry, licensure, or equivalent work experience. Additional relevant experience may substitute the degrees or credentials above. * 2.Prior referral screening experience preferred. * 3.Must have strong typing skills, be detail-oriented, and be able to provide accuracy in documentation. * 4.Proficiency with MS Office and the use of a telephone system is vital. * 5.Must have the ability to work with all levels of personnel in several healthcare settings and work within the guidelines of various institutions * 6.Must simultaneously perform multiple complex processes and prioritize tasks to optimize workflow to ensure compliance with established policies and timelines. * 7.Excellent communication skills are required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly. * 8.Ability to work both independently and as part of a team required. * 9.Work Hours: 12-hour shifts. Hours outside of the traditional shifts may be permitted to assist with schedule coverage