CX Knowledge SpecialistVirtualVocations • Oakland, California, United States
CX Knowledge Specialist
VirtualVocations • Oakland, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a CX Knowledge Specialist to create and maintain documentation to support employees and customers.
Key Responsibilities
Create, maintain, and optimize documentation for knowledge assets
Collaborate with internal teams to source information and monitor evolving needs
Enhance operational efficiency through effective documentation and communication strategies
Required Qualifications
Bachelor's degree or Associate's degree with 2 years of experience
Minimum of 24 months of previous Service Desk, Help Desk, or Customer Service experience preferred
Experience with Salesforce and Office applications
Ability to type greater than 70 words per minute
Reliable internet service provider (ISP)
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Knowledge Specialist • Oakland, California, United States
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