Product Manager, Client Support

A company is looking for a Product Manager, Client Support.

Key Responsibilities

Define and drive the long-term product strategy for the Client Support tooling ecosystem

Lead the product strategy for customer-facing contact surfaces to enhance automation and efficiency

Translate operational challenges into prioritized product requirements and measurable outcomes

Required Qualifications

5+ years of Product Management experience with a focus on internal tooling or customer service technology

Strong understanding of the impact of internal tools on operational efficiency and client outcomes

Exceptional analytical skills for interpreting complex operational data

Sufficient technical fluency to collaborate effectively with engineering teams

BA / BS degree or equivalent experience