Technical Support SpecialistVirtualVocations • Jacksonville, Florida, United States

Technical Support Specialist

VirtualVocations • Jacksonville, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for an Application and Technical Support Specialist.

Key Responsibilities

Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes

Prioritize and manage cases according to SOP guidelines, maintaining workflow efficiency

Develop and implement solutions to prevent recurring issues and deliver training sessions for customers

Required Qualifications

2+ years of product experience with healthcare products in technical support or consultancy

Exposure to AI platforms for content creation or workflow automation

Experience in technical issue resolution and escalation procedures

Familiarity with financial applications, preferably Axiom or similar tools

Proficient knowledge of Microsoft technologies (Office 365)

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Technical Support Specialist • Jacksonville, Florida, United States

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