Job Summary
We are looking for an experienced and strategic Program Director to oversee daily operations, lead staff, and drive program growth and quality. In this role, you will provide leadership to Program Managers and staff, ensure compliance and fiscal responsibility, maintain strong relationships with families and referral partners, and support the overall health, safety, and well-being of the individuals we serve. This is an ideal opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about building strong teams and sustainable programs.
Key Responsibilities :
Program Leadership & Operations
- Oversee daily operations to ensure safe, high-quality, person-centered services and compliance with agency policies and procedures
- Provide direct supervision, coaching, and mentorship to Program Managers and support staff
- Support staff during participant interventions and serve as a leadership role model across the site
- Maintain a positive, collaborative, and mission-driven team culture
Financial & Strategic Management
Develop and manage the annual site budget and participate in monthly financial reviewsMonitor census, program performance, and operational trendsPartner with leadership on strategic planning and site growth initiativesDevelop and implement marketing and revenue strategies to maintain sustainable enrollmentAdmissions, Partnerships & Growth
Serve as primary liaison with families, guardians, case managers, and referral sourcesOversee referrals, tours, pre-admission assessments, and admissions processesBuild and maintain strong community and customer relationshipsWorkforce Leadership & HR Oversight
Support employee engagement, professional development, and retentionManage scheduling, payroll approvals, and personnel documentation in compliance with company policiesService Authorization & Compliance
Ensure accuracy of participant authorizations, attendance tracking, and service documentationReview units of service and ensure readiness for billingMaintain confidentiality and compliance with safety, emergency, and regulatory requirementsComprehensive Employee Benefits Package
At Paragon Community Services , a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes :
Financial & Retirement Benefits
401(k) Retirement Plan with MyPath Financial Wellness ResourcesEmployee Stock Ownership Plan (ESOP)On-demand Access to Earned WagesStudent Loan Pay Down AssistanceTuition ReimbursementHealth & Wellness
Medical, Prescription, Dental, and Vision PlansFlexible Spending Accounts (FSA)Life & Disability InsuranceVoluntary Life Insurance OptionsAccident, Critical Illness, and Hospital Indemnity InsuranceMy Voyage Wellness ProgramWork-Life Balance & Additional Perks
Paid Time Off (PTO) AccrualEmployee Assistance Program (EAP)Childcare Search AssistanceEmployee Discount Program via PerkSpotPet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners lives.
Qualifications :
Education & Experience :
High school diploma or equivalent plus at least two years of post-secondary education in human services or a related field required; Bachelor’s degree preferredMinimum of three years of leadership or supervisory experience requiredMinimum of five years of experience in day programs, schools, camps, recreational, or residential settingsExperience supporting individuals with developmental disabilities, physical disabilities, brain injuries, or behavioral / mental health needs preferredRequired Skills & Attributes :
Ability to maintain a calm and effective demeanor in emergency and stressful situations.Strong leadership, problem solving and communication skillsAbility to work independently with minimal supervisionCommitment to person-centered services and team developmentAdditional Requirements :
Valid driver’s license and acceptable driving record requiredAbility to assist with participant activities, including lifting up to 40 lbs occasionallyAbility to work in environments that may be noisy, active, or involve exposure to cleaning agents or bodily fluidsAdditional Information
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors :
Passion
Accountability
Teamwork
Openness
Continuous Learning and Innovation
As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!