Service Delivery CoordinatorRace Communications • Chico, CA, US
Service Delivery Coordinator
Race Communications • Chico, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Eligibility for US employment without sponsorship. Minimum of 18 years of age. High school diploma or equivalent required. Associate degree (A.A.) or equivalent preferred. 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment. Strong understanding of fiber service delivery workflows, including construction and provisioning. Experience collaborating with customers, partners, and internal teams in fast?paced, multi?stakeholder environments. Proficiency with CRM and ticketing systems (Salesforce or similar preferred). Experience supporting ICB / channel partner models preferred. Knowledge of fiber?based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred. Familiarity with permitting, construction timelines, and right-of?way considerations preferred. Experience coordinating field operations and service turn?ups preferred. Understanding of SLAs and enterprise service delivery expectations preferred. Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. Must be able to speak, read, write, and understand English as the primary language used in the workplace. Spanish bilingual skills are desirable. 100% company?paid medical and dental insurance. Paid vacation, sick, and 11 paid holidays. Paid birthdays. 401(k) matching 4%. Free fiber internet service for employees in the service area. Culture built on integrity, mutual respect, and a shared purpose.
Service Delivery Coordinator
Base pay range : $47,840.00 / yr $54,080.00 / yr
Compensation : $23$26 per hour
Location : Remote or Hybrid Lancaster, CA (24 days per week onsite or remote)
Workdays : 5 days x 8 hours
100% company?paid medical and dental
Free fiber internet for employees
401(k) match 4%
Essential Duties and Responsibilities
- Manage the full-service delivery lifecycle from order acceptance through service activation and handoff.
- Validate orders for technical accuracy, serviceability, and construction requirements.
- Track and coordinate all delivery milestones : design, permitting, construction, splicing, testing, and turn?up.
- Ensure delivery timelines meet contracted intervals and customer expectations.
- Serve as the primary service delivery contact for ICB partners and direct business customers.
- Coordinate delivery activities with channel partners while maintaining standards and timelines.
- Support escalations and resolve issues impacting service delivery.
- Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
- Schedule site surveys, fiber installs, demarc extensions, and service turn?ups.
- Identify risks related to construction, access, permitting, or third?party dependencies and drive resolution.
- Work with third?party contractors, construction vendors, and local agencies as needed.
- Track construction progress, vendor deliverables, and completion milestones.
- Maintain accurate service delivery records in CRM, order management, and ticketing systems.
- Document timelines, dependencies, customer communications, and delivery notes.
- Support service delivery reporting, metrics, and continuous improvement initiatives.
- Set realistic expectations with customers and partners throughout the delivery lifecycle.
- Ensure a smooth transition from service delivery to ongoing support and account management.
- Contribute to a positive customer experience by owning delivery outcomes and follow?through.
Qualifications
Benefits
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Ready to move forward? Click Apply. Our team cant wait to meet you.
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Service Delivery Coordinator • Chico, CA, US
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