Product Support EngineerAdyen • San Francisco

Product Support Engineer

Adyen • San Francisco

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Product Support Engineer

You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24 / 7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.

What you'll do

Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
Own merchant support cases from creation to final resolution.
Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.
Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.
Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented.
Contribute to projects that align with the growth and direction of the Support organization.

Who you are

You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML / CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus.

You have experience working directly with merchants in a customer support role.

You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences.

You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction.

You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.

You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.

You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

STEM degree preferred but not required. Bonus points for a degree in Computer Science or related field.

[job_alerts.create_a_job]

Product Support Engineer • San Francisco