Director of Business Transformation

Director Of Business Transformation

Delight Restaurant Group is seeking an exceptional business leader to join our team as Director of Business Transformation. This newly created role is ideal for a strategic thinker with a bias for execution-someone eager to dive deep into complex problems, generate actionable insights, and lead cross-functional initiatives that span technology, operations, finance, and infrastructure. This position is designed for an MBA-level professional with strong analytical horsepower, intellectual curiosity, and a relentless drive to turn ideas into scalable solutions. Reporting directly to the Chief Improvement Officer, the Director of Business Transformation will work closely with senior leadership to design and execute critical strategic projects that will shape the future of our rapidly growing business.

Example Responsibilities :

• Design and evaluate a spare parts and repair depot strategy for in-house technology, including location, tracking systems, and ROI modeling.
• Define our kiosk and VoiceAI / FreshAI strategies, including operational metrics and profitability frameworks.
• Lead the transition off third-party IT support (e.g., NCR HelpDesk) and design an in-house or hybrid solution.
• Develop and recommend the future state of our Corporate IT structure, including :
• Store-level email and productivity tools (e.g., Gmail vs. Microsoft Enterprise)
• File management and security protocols (e.g., OneDrive adoption, failover systems, StarLink evaluation)
• Create a roadmap to shift finance and accounting functions in-house or offshore-defining org design, technology stack, and implementation sequencing.
• Partner with the Support Team to benchmark current financial performance and identify opportunities for automation and cost reduction.
• Launch a low-profitability restaurant review process, with a focus on pricing strategy, margin levers, and operational inefficiencies.
• Deep-dive into our food and labor strategies, evaluating new cost control methods (e.g., managing labor as % of sales, forecasting at the distribution center level).
• Support analysis on Delivery strategy : aggregator economics, promotion tracking, and operational flow of funds.
• Evaluate energy-saving initiatives such as community solar, LED retrofits, and on-site utility expertise.
• Lead vendor and in-house strategy assessments across UCO, grease trap maintenance, landscaping, and HVAC / plumbing services.
• Own the execution roadmap for high-priority capital and operational projects :
• Digital menuboard implementation ($8M+ investment)
• Safe swap initiatives, sticky printer deployment, and payment device rollouts
• Headset and cold spare replacement strategies
• Drive performance tracking, communication, and alignment across teams.

Qualifications :

Why Join Us :

Delight Restaurant Group operates 230+ Wendy's and Taco Bell restaurants with $500M+ in annual revenue-and we're just getting started. Our 2030 vision is to double in size. You'll have a front-row seat (and a driving role) in building the systems, tools, and strategies to scale a high-growth restaurant platform. Delight's Philosophy GREAT PEOPLE are at the core of our business. We pride ourselves in running a meritocracy where success is recognized and rewarded. We look to promote our team from within and make examples of people every day as they achieve their professional goals. We are committed to the TRAINING AND DEVELOPMENT of our team so we can execute STRONG SYSTEMS that allow us to run great operations and have DELIGHTED CUSTOMERS. This results in GROWING RESTAURANTS that allow us to invest in new development and acquisitions which create further OPPORTUNITY for our team.