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Customer Service Technician
Customer Service TechnicianAndritz • St Louis, MO, United States
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Customer Service Technician

Customer Service Technician

Andritz • St Louis, MO, United States
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  • [job_card.full_time]
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Customer Service Technician

Summary :

To ensure Bitrode products meet company and customer specifications before being shipped to the customer. Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.

Duties / Responsibilities :

  • Testing of manufactured products from pc board component level to final system level
  • Testing of products at power levels up to 600VAC 3-phase and 2000VDC
  • Record data, write reports, and process paperwork accurately
  • Ensure products meet customer specifications as well as any safety and quality requirements
  • Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems
  • Recognize and report quality issues through the correct channels as they arise
  • Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers
  • Perform other duties as assignedWorks to collect and discuss voice of customer product improvements with engineering / management for product improvements / new product development.
  • Performs other duties as assigned

Supervisory Responsibilities :

  • No direct reports
  • Train customers on product use / basic maintenance

    • Required Skills :

  • Schematic reading and knowledge of electrical / electronic circuitry is essential
  • Must have mechanical proficiency which includes basic mechanical and assembly concepts
  • Ability to use shop and hand tools to work on equipment
  • Ability to troubleshoot customer issues via email, phone, and onsite
  • Ability to work in a team and independently

    • Education and Experience :

  • Certificate in Electrical Engineering or similar electrical knowledge
  • 1-3 years of technical experience
  • Previous knowledge and experience with multimeters, voltmeters, HiPot test equipment, and oscilloscope preferred
  • Proficient in Windows based PC's
  • Proficient in Microsoft Office

    • Physical Requirements :

  • Ability to stand, stoop, bend, twist in order to service equipment
  • Must be able to lift up to 15 pounds at times.

    • Work Environment :

  • Office environment with normal climate controls
  • Production environment with electrical hazards in-house and at customer sites

    • Travel Requirements :

    Must be able to travel up to 75% of time to customer sites for service calls

    ANDRITZ Bitrode Corporation

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