Customer Success Manager

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

Responsibilities

1. Develop a deep understanding of product features and benefits
2. Develop a deep understanding of customer needs and goals
3. Educate customers on Metroll's product offering
4. Provide a high-touch, consultative approach to customer service
5. Lead the customer through the sales cycle- from quotation to production all the way to product delivery
6. Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
7. Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
8. Effectively communicate cross-departmentally with other departments to provide excellent customer service

Ideal Candidate Has

• A bachelor's degree in business administration or something similar
• Project management experience from conception to completion
• Multitasking and time-management abilities
• Client-facing and teamwork abilities
• Microsoft Office knowledge (Excel, Word, Outlook)