Senior Trainer

Description - External

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

The Revenue Generation Learning & Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact.

What You'll Do

The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors.

Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact.

Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms.

Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance.

Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes.

Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics.

Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning.

Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers.

Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales.

What you Bring to the Role

Bachelors degree in a related field preferred or equivalent combination of education and experience.

Multi-lingual Requirement for Latin America (English, Portuguese and / or Spanish)

Sales Training & Coaching : Proven ability to develop and facilitate engaging sales training programs.

Sales Quality Analysis : Experience in monitoring, evaluating, and optimizing sales interactions for improved performance.

Inside Sales & Contact Center Knowledge : Deep understanding of sales dynamics, performance drivers, and revenue growth strategies.

Sales & Performance Tools : Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms.

Microsoft 365 / Google Workspace : Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc.

Instructional Design & Learning Methodologies : Experience with Bloom’s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model.

What You Can Expect

Ramp Time Acceleration : New hires reach proficiency faster, demonstrating measurable business impact.

Sales Effectiveness Growth : Continuous improvement in seller confidence, conversion rates, and customer experience.

Data-Driven Coaching Support : Training is directly informed by sales quality insights, driving higher performance.

Seamless Collaboration : Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success.

#LI-Onsite

Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .