Customer Support Account Manager

Position Overview

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms.

Primary Responsibilities
The Account Manager can expect to focus their work in the following areas:

• Client CommunicationGreet clients and guests in a professional, friendly and hospitable mannerAnswer telephones and direct callers to appropriate member of the firmRespond to client emails in a professional mannerAttend client meetings in a technical, supporting, and learning roleClient relationship development, including ongoing and regular client contact and communications
• Client PreparationClient support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management – within a financial planning context.Assist advisors and clients in completing application, enrollment and other forms as neededClient service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identificationData gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments.Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as neededForward investment checks and enrollment/application forms to necessary broker
• Administrative TasksDaily Downloads (Pershing, DST Fan Mail)Review alerts from custodiansMay buy and sell investments for clients at the advisor’s discretionMaintain electronic filing system, clear folders at the COB each dayAdminister and coordinate client billing processConsistently review accounts for compliance requirementsSchedule client meetings with appropriate advisorCoordinate the pick-up and delivery of express mail services (UPS, Fed Ex)Scanning, filing, faxing and collatingPlace appropriate postage on outgoing mail and send via appropriate boxes
• OtherOpen and close the office (locking doors, turning off lights)Maintain kitchen area, stock refreshments and refrigeratorAttend team meetings, Investment Committee Meetings and other meetings as necessaryIn addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committeesComplete special projects as needed

Required Qualifications

• Self-confidence, personal integrity and an understanding of fiduciary responsibility
• A team player, with strong leadership skills and ability to multi-task and manage time effectively
• Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes
• 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Excellent verbal and written communication skills, and exceptional interpersonal communication skills
• Sound organizational skills and strong personal computer skills (MS Office Suite)

Compensation
Pay/benefits are competitive based on industry standards.

• Salary will be based on experience and industry benchmarks.
• Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses

Perks & Benefits

• 401(k) with Employer Match
• Health Insurance (with HSA option)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off Policy
• Flexible Spending Account (FSA)
• Healthy Work/Life Balance
• Maternity/Paternity Leave Policy

About World Investment Advisors
World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry’s premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets1 across 65 offices and 310 team members.

Stimulating Environment
At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants.

Team-Oriented
Professionals typically work together in teams with multiple people from different departments to meet our clients’ needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities.

Why World Investment Advisors?

• Great company culture with an awesome team-oriented atmosphere!
• Professional growth opportunities
• Friendly and collaborative work environment

World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different.

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1As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.