Care Coordinator

This is a full time position. Care Coordinators must have open availability to work any shift (days / nights / weekends / holidays).

Position Summary

This position is responsible for supporting and coordinating our One Call Solution, a seamless delivery of care for the region's non-emergent transports, by working with various departments, agencies, and resources. This position is accountable for the following functions :

• Receive, process, coordinate and schedule non-emergent medical transports and long-distance transports.
• Accurately and efficiently input information into Computer Aided Dispatch (CAD) system.
• Maintain accurate and true records in all electronic and non-electronic platforms.
• Transfer calls to appropriate agencies as needed; answer calls from other agencies and take appropriate action as needed.
• Read and remain current on pertinent Agency and Clinical Communications Center policies, procedures, rules, and regulations.
• Gathers and documents required medical necessity and billing payment information.
• Works with multiple departments, agencies, hospitals, and other entities to provide seamless transportation services.
• Receive and complete requests for services which are non-call related from management and other individuals in a courteous and professional manner.
• Identifies resources to facilitate alternative transport options.
• Identifies and coordinates the appropriate transportation resource, either internally or using external contacts to provide the appropriate level and mode of transportation based on standardized protocols and criteria for medical patients and customers.
• Completes associated administrative tasks including transport summaries, reports, reconciliation, etc.
• Completes follow-up regarding issues with ongoing transports related to problems and concerns from providers and patients.
• Maintain professional and respectful relationships with all co-workers, within and outside of the Clinical Communications Center, customers, patients, and management.
• Provide professional, considerate, and courteous service to all customers regardless of who they are. Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and accuracy.
• Mentor new / potential employees or public observers as needed.
• Develop understanding with EOC, MCI, Aircraft incident, Hazmat, Disaster plans and assist during any incident.
• Participates in related process improvement activities.
• Utilize and employ the principles of STAR CARE, support and promote the organization's mission, vision, and values.
• Participation in all required drills.
• Attendance for all required company training and certifications.
• Maintain AHA Healthcare Provider CPR
• Overtime may be required.
• Performs other functions and duties as assigned.

Qualifications / Experience Requirements

Required within 6 months of employment :

Pay & Benefits :

Pay is commensurate with your experience level. Many companies claim to have a great benefit package, but how many will offer you the following?