Accounts Resolution Specialist

Job Description

Job Description

Position Summary :

The Accounts Resolution Specialist is responsible for account resolution and collection activities as related to student accounts. This position locates and notifies past and current students with delinquent accounts and applies standard processing practices to secure payment. The position researches customer disputes, works with outside collection agencies and processes bankruptcy accounts. The Specialist completes the essential functions for the position as well as Company policies and procedures and regulations in accordance with Bankruptcy Laws and the Fair Debt Collection Protection Act (FDCPA) to ensure a complete, seamless, and accurate process for students.

Essential Functions :

Manage Past Due Accounts

• Contacts delinquent customers by phone, letter, email or text to encourage payment of delinquent accounts.
• Collaborates with other departments to research and resolve customer accounts.
• Makes financial arrangements with customers regarding past due account balances in accordance with University policies and procedures and monitors account activity.
• Assigns Collection payment agreements.
• Receives collection agency payments and updates and returns uncollectable accounts.
• Collects on accounts in accordance with the Fair Debt Collection Protection Act (FDCPA).
• Assigns or removes holds on current student account balances on a daily basis if necessary (processing job at night does “mass release”).
• Analyzes accounts and places students with outside collection agencies through applicable portals.
• Processes returned accounts from the collection agency.
• Reports student payments to the outside agency through the agency portal.
• Works with outside collections agencies to resolve account questions.
• Processes bankruptcy accounts in accordance with current Bankruptcy Laws.
• Responsible for the Collection Withdrawal Identification (CWI), Collection Withdrawal Athletes, Collection Withdrawal International which includes running daily reports, contacting all students, withdrawing students on the Collections Withdrawal (CWD) list, and notifies the enrollment counselor or student coach if the student can be reenrolled,
• Processes multiple queries daily and processes output by analyzing accounts and mailing or emailing documentation.
• Runs weekly aging report and disseminates to applicable parties
• Informs Supervisor of any problems with student accounts.
• Updates task notes from student contacts and closes tasks within Sales Force

Customer Service :

Administrative Duties :

Marginal Functions :

Position Qualifications

Skills & Abilities

Education :

Experience :

Computer Skills : General office and internet skills. Strong proficiency using Microsoft Office and other PC software, including word-processing and excel spreadsheets, required.

Certificates & Licenses : NA

Other Requirements :

PHYSICAL DEMANDS

Physical Demands Select from list below for each

Lift / Carry

Stand O

Walk O

Sit C

Handling / Fingering C

Reach Outward C

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

10 lbs or less O

11-20 lbs O

21-50 lbs N

51-100 lbs N

Over 100 lbs N

Push / Pull

12 lbs or less O

13-25 lbs N

26-40 lbs N

41-100 lbs N

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs / day)

Other Physical Requirements : high frequency of computer keyboarding, high frequency of viewing a computer monitor, high frequency use of telephone, use of ten key calculator

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment

NOTE : The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu / student -support / consumer- information / consumer -information , provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu / student -support / consumer- information / pdfs / annual -safety-report.pdf , provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer .