Senior Learning FacilitatorIllinois Staffing • Springfield, IL, US
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Senior Learning Facilitator
Illinois Staffing • Springfield, IL, US
[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]Facilitate new agent training programs, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions. Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate different instructional techniques. Adapt facilitation approach in real-time based on learner engagement, comprehension signals, and group dynamics. Leverage breakout discussions, role-plays, case studies, and scenario-based activities that reflect diverse customer and agent personas. Utilize virtual training platforms (Zoom, Teams, Kahoot, Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants. Model consultative sales behaviors and multi-carrier Medicare Advantage expertise throughout training delivery. Content Enhancement & Collaboration Provide subject matter expertise on Medicare Advantage sales processes, objection handling, needs analysis techniques, and carrier-specific product features. Collaborate with stakeholders (sales managers, agency principals, compliance) and learning designers to identify performance gaps and training needs. Develop supplemental materials, job aids, and "meeting-in-a-box" resources to extend learning beyond formal training sessions. Contribute real-world examples, scenarios, and best practices from field experience to enrich learning content. Learner Assessment & Support Facilitate performance assessments, skills demonstrations, and role-play evaluations to measure competency. Provide constructive, real-time feedback to learners on their sales skills, product knowledge, and compliance understanding. Track attendance in Cornerstone, monitor individual learner progress, and provide additional coaching or resources for struggling participants. Program Effectiveness & Continuous Improvement Implement improvements to training delivery, timing, activities, and content based on feedback and outcomes. Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier product updates. Participate in train-the-trainer sessions and professional development to continuously enhance facilitation skills. 5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent with demonstrated high performance Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS regulations, compliance requirements, and competitive landscape Proven track record delivering engaging, effective training to diverse audiences in both in-person and virtual environments Medicare Advantage sales experience : Ideal candidate has sold Medicare Advantage plans, understands differences in carrier products and processes, and can speak credibly about real-world sales challenges across diverse product portfolios. Knowledge of consultative sales methodologies, needs-based selling, objection handling, and relationship building Understanding of agent compensation structures, production metrics, and what drives agent success Familiarity with CMS marketing and enrollment compliance regulations Exceptional presentation and public speaking abilities with ability to engage and inspire learners Strong virtual facilitation skills with proficiency in Zoom, Microsoft Teams, or WebEx Ability to manage group dynamics, difficult participants, and diverse learning styles Skilled at asking questions that promote critical thinking and drawing out learner insights Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel, SharePoint) and Microsoft Project and Lists Comfortable using learning management systems (Cornerstone preferred) to track learner progress Collaborative mindset with ability to partner effectively with learning designers and subject matter experts Strong organizational skills and attention to detail in managing training schedules and documentation Willingness to obtain a health insurance license within first 90 days Bachelor's degree in Business, Communications, Education, or related field Active health insurance license Experience facilitating leadership development, communication skills, or coaching training for agency principals Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks Familiarity with tools for creating interactive activities (Kahoot) Virtual Pre-Screen : As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. Work-At-Home Requirements : At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office associates with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Team Culture & Working Environment : Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriersnot just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes. We're a newly formed team building IFG University from the ground upwe've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, and we're establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.
Senior Learning Facilitation Professional
Become a part of our caring community and help us put health first. With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary of Humana.
The Senior Learning Facilitation Professional conducts or facilitates training courses for organization employees or external audiences. The Senior Learning Facilitator delivers high-impact, engaging, virtual instructor-led training experiences that develop Medicare Advantage sales agents into confident, compliant, and successful performers. This role requires deep expertise in Medicare Advantage sales, exceptional platform skills, and the ability to create an inclusive learning environment where agents build practical skills that they can immediately apply.
Key Responsibilities
- Training Delivery & Facilitation
Plan, coordinate, and deliver virtual instructor-led training (VILT) for new and experienced Medicare Advantage sales agents.
Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback.
Conduct pre-training assessments to gauge learner readiness and customize delivery approach.
Analyze course evaluations, learner satisfaction data, and post-training performance metrics to assess training effectiveness.
Use Your Skills to Make an Impact
Required Qualifications
Education & Experience
Deep Medicare Advantage expertise :
Subject Matter Expertise (Critical)
Facilitation & Platform Skills
Technical & Collaboration Skills
Preferred Qualifications
Additional Information
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