Associate, Dealer Operations

Associate, Dealer Operations

Harbinker is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Role Overview

The Associate, Dealer Operations will play a critical role in supporting Harbinger's dealer network and internal sales organization by managing operational processes, improving dealer workflows, and ensuring consistent execution across the dealer lifecycle.

This role sits within the Sales Operations team and acts as a connective layer between Sales, Dealer Development, Customer Success, Finance, and Operations. You will help drive operational excellence, ensure accurate data flow, and remove friction for our dealers and field sales team.

Key Responsibilities

Dealer Support & Enablement

• Serve as a primary operational point of contact for dealers, supporting day-to-day needs and inquiries
• Assist with dealer onboarding, training coordination, and documentation
• Maintain dealer program guidelines, SOPs, and resource materials
• Help track dealer performance metrics and operational health

Sales & Order Operations

• Support vehicle order processing, configuration validation, and internal handoffs
• Ensure accurate data entry and documentation in CRM and internal systems
• Assist with contract routing, approvals, and compliance tracking
• Coordinate with Finance and Logistics on order status, invoicing, and delivery milestones

Process Improvement

• Identify inefficiencies in dealer workflows and propose scalable solutions
• Help document and standardize dealer-facing processes
• Support rollout of new tools, systems, and dealer programs

Reporting & Data Management

• Maintain clean dealer records, pipeline data, and operational dashboards
• Generate recurring reports on dealer activity, order status, and performance
• Support leadership with ad-hoc analysis and insights

Cross-Functional Collaboration

• Work closely with Sales, Dealer Development, Marketing, Product, and Customer Success
• Support new market launches and dealer expansions
• Help manage internal communications related to dealer programs and changes

Qualifications

Required

• 3-5+ years of experience in sales operations, dealer operations, customer operations, or related roles
• Strong organizational and process-oriented mindset
• Experience working with CRM systems (HubSpot preferred)
• Excellent written and verbal communication skills
• High attention to detail and follow-through
• Comfort working in a fast-paced, ambiguous startup environment

Preferred

• Experience supporting dealer networks, franchise models, or B2B partner programs
• Background in automotive, commercial vehicles, EVs, or manufacturing
• Advanced Excel / Google Sheets skills
• Experience with order-to-cash workflows
• Familiarity with contract or compliance processes

What Success Looks Like

• Dealers feel supported, informed, and operationally enabled
• Orders move smoothly through internal systems with minimal errors
• Sales teams experience less friction and faster turnaround times
• Dealer data is clean, accurate, and actionable
• Processes become more scalable as the dealer network grows

Key Benefits & Perks:

• Comprehensive Health, Dental & Vision (HDV) 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$100,000 - $120,000 USD