Billing Specialist

Job Description

Job Description

Lightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!

Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter.  This position reports to the Revenue Assurance Manager and works closely with all departments.

Responsibilities

• Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems.
• Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
• Provide excellent customer service via email or phone to our contracted clients.
• Work with customers directly to collect past due balances.
• Apply payments in the billing system to customer accounts.
• Provide customers with account reconciliations to resolve billing and payment discrepancies.
• Understand the quote to bill process and resolve errors as needed.
• Gather customer information to get an understanding of their business needs and establish rapport.
• Research and resolve issues using available resources.
• Stay current with system information, changes, and updates.

Education and Experience

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.