Service Manager

Summary

A growing commercial mechanical contractor is seeking an experienced Service Manager / Operations Manager to lead its commercial service division. This role oversees a small team of service technicians and is responsible for daily operations, technical oversight, customer relationships, and overall service performance. This position is hands-on and best suited for someone who has come up through the field as a Service Technician and has previously run a service department.

This is not a dispatch or coordinator role. The ideal candidate has owned service operations before and understands both the technical and business side of commercial mechanical service.

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Key Responsibilities

• Oversee day-to-day operations of the commercial service department

• Manage and support a team of service technicians in the field

• Provide technical guidance, troubleshooting support, and job oversight

• Review service work scopes, pricing, proposals, and change requests

• Maintain strong relationships with commercial customers and property managers

• Schedule and prioritize service work while ensuring quality and responsiveness

• Monitor department performance, labor efficiency, and job profitability

• Support hiring, training, and development of service technicians

• Ensure safety, compliance, and professional standards are maintained

• Coordinate with ownership and leadership on department goals and growth

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Qualifications

• Background as a commercial mechanical Service Technician

• Previous experience as a Service Manager, Service Supervisor, or Operations Manager

• Strong technical knowledge of commercial HVAC and mechanical systems

• Experience leading a small to mid-sized service team

• Comfortable handling customer communication and problem resolution

• Understanding of service pricing, labor management, and job costing

• Hands-on leadership style with the ability to jump in when needed

• Organized, accountable, and capable of running day-to-day operations

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Compensation + Benefits

• Medical and benefits package

• Stable, long-term opportunity within a growing service division

• Direct impact and visibility within the organization