Analytics Strategy Program Manager-Senior Associate

Product And Experience Analytics Team

Harness your product and analytical expertise to design, test, and scale data-informed strategies that shape how we build products and create value across Chase! Join our Product & Experience Analytics Team and drive pilot initiatives that use data, experimentation, and financial rigor to improve productivity and decision-making across the product and software development lifecycle.

As an Operations Strategy Project Manager on the Product & Experience Analytics Team, your role will blend product strategy, consulting, and analytics. You will help define the hypotheses we test, work with finance to measure ROI, and translate insights into actionable, efficiency-driving recommendations for senior leaders. This position offers an opportunity to apply both strategic and product thinking to bridge design, data, and business outcomes for some of Chase's most innovative pilot programs.

Job Responsibilities

• Serve as a consultant and product strategist to design, implement, and analyze pilot programs that test improvements in product development efficiency.
• Partner with product, analytics, and finance to frame hypotheses, define metrics, and design experiments that measure business impact.
• Build and iterate on business case frameworks, including identifying inputs needed to quantify ROI over time.
• Conduct research to inform strategic proposals for inclusion in internal-facing products designed to drive productivity and efficiency across all employees engaged in building and maintaining the 107 software products at Chase.
• Conduct data-driven analyses to assess opportunities and develop recommendations on where and how to pilot new approaches.
• Communicate complex ideas with clarity, translating outcomes into narratives that support decision-making by senior leaders (CFO, CTO, CPO)
• Leverage product thinking and design frameworks to ensure pilots address real user and business needs; coach others to inject the same practices into their work.
• Maintain a rigorous controls environment to ensure accurate and timely results.

Required Qualifications, Capabilities, and Skills:

• 3+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights)
• Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS)
• Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences
• Experience with design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile)
• Consulting orientation with ability to influence and effectively lead cross-functional teams
• Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life
• Experience and knowledge of data science and analytical methodologies and approaches, and familiarity with various artificial intelligence functionalities
• Undergraduate degree in a quantitative discipline

Preferred Qualifications, Capabilities, and Skills:

• Experience at a consulting firm, in technology product organizations, or financial services/banking industry
• Understanding of the financial services or retail banking industry

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans