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Technical Account Manager
Technical Account ManagerAxxys Technologies, Inc. • Plano, TX, US
Technical Account Manager

Technical Account Manager

Axxys Technologies, Inc. • Plano, TX, US
[job_card.30_days_ago]
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Join Axxys Technologies, Inc., a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If you’re a passionate technology consultant with a client-focused mindset, this role is your opportunity to drive transformation and strategic growth within dynamic organizations.

The Role

As a Technical Account Manager, you'll act as the primary technical relationship owner for a portfolio of managed services clients.

  • Serve as the bridge between clients and internal teams
  • Ensure technology aligns with business goals
  • Manage risk, accountability, and client satisfaction
  • This is a strategic, client-facing role.

What You’ll Do

  • Client Strategy & Relationship Management
  • Serve as the main technical contact for client accounts
  • Build trusted relationships with client stakeholders, including executives
  • Lead regular client meetings and Quarterly Business Reviews (QBRs)
  • Develop and present technology roadmaps tied to business objectives
  • Technical & Service Oversight
  • Take ownership of escalations and coordinate with internal teams
  • Ensure services meet contractual SLAs and performance benchmarks
  • Proactively identify risks, gaps, and improvement areas
  • Advocate for clients while maintaining operational standards
  • Growth & Advisory
  • Spot opportunities for additional services, upgrades, or projects
  • Collaborate with sales and engineering on proposals, SOWs, and quotes
  • Educate clients about best practices in security, compliance, and strategy
  • Internal Collaboration
  • Work closely with Service Delivery, Projects, and NOC teams
  • Maintain accurate documentation and account information
  • Utilize MSP tools to track activity, performance, and client health
  • Success Metrics
  • Deliver high client satisfaction and retention
  • Provide clear, actionable technology roadmaps
  • Communicate effectively with both technical and non-technical audiences
  • Manage issues proactively to build trust
  • Collaborate seamlessly with internal teams

    • Requirements

    Required :

  • 3+ years in MSP or IT services
  • Experience managing client relationships and technical escalations
  • Solid understanding of networking, servers, cloud services, and cybersecurity
  • Ability to explain technical topics clearly to business stakeholders
  • Excellent written, verbal, and interpersonal communication skills
  • Comfortable working in a hybrid environment

    • Preferred :

  • Experience as a TAM, vCIO, or similar client-facing role
  • Familiarity with MSP platforms
  • Certifications such as Microsoft, CompTIA, Cisco, etc.

    • Benefits

  • Employer-paid medical and dental insurance
  • 401(k) with match
  • Paid time off and holidays
  • Training and certification opportunities
  • Collaborative, supportive team environment
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