Service ManagerHai Robotics • Atlanta, GA, US
[error_messages.no_longer_accepting]
Service Manager
Hai Robotics • Atlanta, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelor's degree or equivalent experience. 5+ years of experience in customer support / service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).
Role Overview
The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence
Key Responsibilities
- Oversee daily support operations, ensuring service levels and customer expectations are consistently met.
- Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions.
- Develop, document, and enforce standard operating procedures (SOPs) and escalation paths.
- Partner with the Project Manager to implement process improvements and automation initiatives.
- Collaborate with the Account Managers to address customer feedback and strengthen service performance.
- Coach and develop team leads and senior support staff to improve productivity and service quality.
- Conduct service reviews and performance reporting for leadership and key customers.
Qualifications
[job_alerts.create_a_job]
Service Manager • Atlanta, GA, US
[internal_linking.similar_jobs]
Candidates must be great at leading people.This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, a...[show_more]
The Service Manager is responsible for directing maintenance services at any community within.Essential Duties and Responsibilities : .
CF; Collaborates with internal and external personnel (e.CF; Dev...[show_more]
NOW HIRING : BUSINESS DEVELOPMENT MANAGER MANAGED SERVICES (METRO.Metro Atlanta (Remote-Friendly).We are a fast-growing Managed Service Provider serving small to mid-sized businesses across Metro At...[show_more]
Mission Rock Residential is seeking an outstanding Regional Maintenance Manager for a growing Region.As the Regional Maintenance Manager you will manage capital projects work with the Regional Mana...[show_more]
We are seeking a Support Manager that will drive day-to-day operations with a focus on processes and related business systems integration and automation.
The position leads several technical departm...[show_more]
Restaurant Manager (FT) - K5 Hospitality.K5 Hospitality is seeking talented.As a Front of House Manager, you will be responsible for overseeing the day-to-day operations of one of our popular dinin...[show_more]
This role leads the end-to-end training strategy for the Operations department, blending instructional design expertise with strong collaboration across HR and leadership teams.Analyze, Design, Dev...[show_more]
As the Shared Service Manager, you will report to the Director, Shared Service and lead the implementation partner relationships to oversee all aspects of development, support, integration, and man...[show_more]
Control4 certification and Network experience a must.We are seeking a service technician / manager for our service department.
If you are a motivated individual who enjoys providing clients with world...[show_more]
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transfo...[show_more]
The Service Manager is responsible for the management and development of operations, sales and administration within the company’s service department.
F; Other responsibilities include providi...[show_more]
Service Manager Location : Onsite, Morrow, GA Compensation : $67,500 + 15% Bonus + Full Benefits Day One Flexcar is completely reimagining car ownership.
We offer the world’s first month-to...[show_more])
Service Manager – Commercial Roofing.Lead with full autonomy and accelerate your career with an industry leader who puts your growth first!.
You'll join an established service department, with a ded...[show_more]
Service Advisor – Automotive.We need a Service Advisor who is an expert in the art and science of customer service.Must be able to greet guests, schedule appointments and act as a liaison bet...[show_more]
Service Manager to join our growing team.The Service Manager is a critical member of our onsite community team, leading a team of maintenance professionals that work to ensure our properties meet o...[show_more]
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence,...[show_more]
Service Manager - Veranda Estates.At Hilltop Residential, we are proud of our vibrant culture.We are a world-class real estate investment company that provides unparalleled excellence to our custom...[show_more]
Being a Hawkers Service Manager is about so much more than receiving amazing benefits, working in a fun vibe, and eating delicious food.
While we offer all those things and more, being a Hawkers lea...[show_more]
Field Service Manager
Step Up Recruiting • Fayetteville, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Maintenance / Service Manager
OneWall Communities LLC • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
BUSINESS DEVELOPMENT MANAGER MANAGED SERVICES (Metro Atlanta)
TeamLogic IT, Atlanta, GA • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Regional Service Manager
Mission Rock Residential LLC • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Support / Service Manager
Intelligent Technical Solutions • Johns Creek, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
K5 Hospitality • Atlanta, Georgia, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Training Manager (Service Team)
United Gaming, LLC • Morrow, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Oracle Utilities CC&B and MDM Shared Service Manager
Red Clay Consulting • Atlanta, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
AV Service Manager / Technician
Atlanta Audio & Automation • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Dealer Service Performance Manager
MSX International • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager
Thompson Safety, LLC • Norcross, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager
Flexcar • Morrow, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Service Manager - Commercial Roofing
Roofing Talent America (RTA) • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor- Service Drive Manager
Landmark Automotive Group • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager
ECI Management LLC • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Automotive Service Manager
Express Oil Change & Tire Engineers • Chamblee, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
Hilltop Residential • Peachtree Corners, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
Hawkers Asian Street Food • Atlanta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]