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Driver Manager (Route Performance) - Valley Metro
Driver Manager (Route Performance) - Valley MetroKeolis • Tempe, AZ , US
Driver Manager (Route Performance) - Valley Metro

Driver Manager (Route Performance) - Valley Metro

Keolis • Tempe, AZ , US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Knowledge and Experience :

  • Must be over 21 years of age.
  • High School Diploma or equivalent.
  • Ability to work without direct supervision.
  • Ability to read, write and speak English.
  • Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays.
  • Ability to work with a union environment.
  • Computer literate.
  • Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar.
  • Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar.
  • Knowledge of labor relation skills and collective bargaining agreements.
  • Minimum two (2) years of transit industry experience.

Skills :

  • High level of attention to detail.
  • Reliable and punctual.
  • Strong organizational planning skills.
  • Strong practical skills.
  • Strong analysis and problem-solving skills.
  • Ability to communicate effectively and tactfully both written and oral.
  • Ability to hire, recommend terminations of direct subordinates and issue discipline as required.

    • Key Accountabilities :

  • Works closely with the Communications Control Center to analyze real time route performance and develop real time ad-hoc action plans as required.
  • Ensures all Bus Operators / routes assigned departs or have departed base by the scheduled pull-out times and mitigates late pull-outs through follow-up with various Departments and corrective action including employee discipline.
  • Initiates employee corrective action, discipline including placement of subordinates on suspensions, administrative leave and recommends terminations as required.
  • Spends nearly 90% in the field on assigned Route Section to analyze real-time performance trends, challenges, provide Operator coaching, mentoring, guidance, and corrective action (discipline) around schedule performance, safety and customer service.
  • Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
  • Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc.
  • Conducts a set target for weekly route checks, station checks and customer service spot checks.
  • Manages base pullouts on a regular basis.
  • Meets a set target for Operator Engagement Touchpoints to ensure a supportive, happy and productive working environment.
  • Prepares daily reporting to Senior Leadership regarding route performance statistics and action planning follow through.
  • Prepares a weekly performance report PowerPoint Presentation and presents to Department Leadership on a weekly basis regarding assigned route performance.
  • Participates in daily department huddles.
  • Provides recognition for employees with satisfactory performance records.
  • Take proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
  • Works collectively with the Workforce Planning Department, Communications Control and Transportation Managers to accomplish the goal of 100% service coverage.
  • Foster a team environment aligned with Valley Metro's core values : Whatever It Takes, Team Player, Positive Customer Care.
  • Other duties as assigned.
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    Driver Manager Route Performance Valley Metro • Tempe, AZ , US

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