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Ministry Services Support Coordinator
Ministry Services Support CoordinatorBilly Graham Evangelistic Association • Charlotte, NC, US
Ministry Services Support Coordinator

Ministry Services Support Coordinator

Billy Graham Evangelistic Association • Charlotte, NC, US
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Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS :

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Internet Evangelism department takes the Gospel to the world through SearchforJesus.net, a ministry built on digital tools and online strategies. Through websites like PeaceWithGod.net and various social media platforms, the Good News goes out in English, Spanish, Portuguese, Chinese, Arabic, Russian, and American Sign Language. Online visitors to these pages engage with trained volunteers through chat, private messaging, texts, and emails to get their spiritual questions answered. Those who respond to the Gospel invitation are mentored by discipleship volunteers as they go through online Bible study courses and are referred to local churches in their area.

Job Summary –

This position supports the ministry services tools and processes of Internet Evangelism, as well as some of the reporting and project management needs of the department.

Ministry Requirements

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds BGEA in prayer
  • Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
  • Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

  • Learn and maintain an in-depth understanding of Internet Evangelism's technology tools for applicant tracking, volunteer management, event registration, scheduling, resources, and volunteer engagement and communication.
  • Track and prioritize feature requests and bugs for the Internet Evangelism’s ministry volunteer management platform known as ServeWell.
  • Provide day-to-day customer success support for ServeWell. Understand user needs and identify opportunities to improve their experience and efficiency.
  • Troubleshoot technical issues, test new features and bug fixes, and configure the ServeWell platform for Internet Evangelism’s specific needs.
  • Monitor platform usage to ensure accuracy, consistency, and best-practice adoption.
  • Create procedures and training materials, including videos, for use in training Internet Evangelism’s staff and volunteers. These materials also need to be transferable for other BGEA ministries using ServeWell.
  • Coordinate Internet Evangelism’s use of the tool known as Cvent. This includes working with the communications department on webpages and building out the events for the language managers.
  • Assist with other ministry tools as needed.

    • Marginal Duties and Responsibilities

  • Fulfills other duties as assigned by Ministry Services Manager and Assistant Director of Operations.

    • Job Specifications

    Skills and Knowledge

  • College level degree preferred or relevant experience performing required skills and duties
  • Proficiency with a computer, web based applications, and Microsoft Office tools
  • Knowledge of and experience with cross-cultural ministry preferred
  • Knowledge of and experience with volunteer management / operations, preferably in a Christian ministry environment
  • Excellent interpersonal communications skills
  • Excellent project management skills
  • Experience writing procedures and producing training tutorials / videos
  • Ability to learn new systems quickly and translate technical concepts into user-friendly language
  • Ability to write clearly and concisely
  • Ability to lead, to work as a team member and player, and to give and take direction
  • Ability to work with initiative and with minimal supervision
  • Ability to collect data, define problems, establish facts, and draw valid conclusions
  • Ability to plan and make decisions, concentrating on details and being thorough and accurate
  • Ability to be flexible with shifting priorities
  • Ability to work cooperatively with people in other departments and organizations, with sensitivity to those of other cultures and races

    • Physical / Mental Demands

  • Ability to meet deadlines, work extended hours if necessary, and work under pressure

    • Working Conditions

  • Work is typically performed in a conventional office environment
  • Occasional travel may be required
  • Work is usually performed Monday-Friday 8 : 00 AM to 4 : 30 PM. Occasionally work will be performed outside these hours.

    • Mission Statement

    Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

    Statement of Faith

    These core beliefs make up the foundation upon which all our ministry endeavors are based.

  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2 : 13; 2 Timothy 3 : 15-17; John 3 : 16).
  • We believe that there is one God, eternally existent in three persons : Father, Son, and Holy Spirit.

    • (Matthew 28 : 19; John 10 : 30; Ephesians 4 : 4-6).

  • We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1 : 23; John 1 : 1-4 and 1 : 29; Acts 1 : 11 and 2 : 22-24; Romans 8 : 34; 1 Corinthians 15 : 3-4; 2 Corinthians 5 : 21; Philippians 2 : 5-11; Hebrews 1 : 1-4 and 4 : 15).
  • We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24 : 46-47; John 14 : 6; Acts 4 : 12; Romans 3 : 23; 2 Corinthians 5 : 10-11; Ephesians 1 : 7 and 2 : 8-9; Titus 3 : 4-7).
  • We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3 : 5-8; Acts 1 : 8 and 4 : 31; Romans 8 : 9; 1 Corinthians 2 : 14; Galatians 5 : 16-18; Ephesians 6 : 12; Colossians 2 : 6-10).
  • We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15 : 51-57; Revelation 20 : 11-15).
  • We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.  (1 Corinthians 12 : 12, 27; Ephesians 1 : 22-23).
  • We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ.  (Matthew 28 : 18-20; Acts 1 : 8; Romans 10 : 9-15;1 Peter 3 : 15).
  • We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2 : 24; Matthew 19 : 5-6; Mark 10 : 6-9; Romans 1 : 26-27; 1 Corinthians 6 : 9).
  • We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.  (Matthew 9 : 35-38; 22 : 37-39, and 28 : 18-20; Acts 1 : 8; Romans 10 : 9-15 and 12 : 20-21; Galatians 6 : 10; Colossians 2 : 6-10; 1 Peter 3 : 15).
  • We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.  (Psalm 139 : 13; Isaiah 49 : 1; Jeremiah 1 : 5; Matthew 22 : 37-39; Romans 12 : 20-21; Galatians 6 : 10).
  • We believe God wonderfully and immutably creates each person a biological male or female.  These two distinct, but complementary sexes together reflect the image and likeness of God.  Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.  (Genesis 1 : 26-27; Mark 10 : 6; 1 Corinthians 6 : 9; Deuteronomy 22 : 5).

    • Expectations for Ministry Employment

    As an employee of Billy Graham Evangelistic Association :

  • I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
  • I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
  • I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
  • I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
  • I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies
  • I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
  • I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

    • The Title VII Exception for Employment

    The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.  Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.  Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

    Benefits Summary :

    Full-Time employees working at least 36 hours per week, are eligible for benefits.

  • Medical, prescription, dental and vision insurance
  • Flexible Spending Account (FSA)
  • Long term and short term disability insurance
  • Term Life insurance
  • 401(k) retirement savings plan
  • 10 paid holidays, including 1 floating holiday
  • Minimum 12 days of vacation
  • 10 sick days
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